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The ID Admin Support role is integral to assisting with the application and upkeep of security passes at airports and train stations, in alignment with security regulations, policies, and procedures.
Job Responsibility:
Initiate new applicants referencing, checking uploaded documents and information provided before proceeding or rejecting if required
Allocate new applicants to the ID Administrators and make initial reference, DBS and applicant requests
Assist the ID Administrators with printing and posting reference requests
Update Power App where required
Re-posting out DBS received in Head Office (where applicable)
Assist with the application process for security passes, ensuring adherence to SLAs
Help in pass maintenance tasks like renewals, parking arrangements, and pass recovery
Assist with returning surrendered passes back to Airport ID Centres
Scan, upload, and file posted references & DBS to MSR
Manage document shredding & files for former staff
Issue Vetting Gateway logins when required
Requirements:
Professional and confident communication skills
A proactive mindset and willingness to support improvements to the security pass process
An eagerness to develop problem solving skills and learn how to handle challenges effectively
A strong sense of responsibility and commitment to maintaining security and compliance standards
A positive attitude and willingness to contribute
Good organisational skills, with the ability to prioritise tasks and work effectively under pressure
An interest in learning about airport security regulations and background check requirements
A willingness to learn, grow, and share knowledge within the team
What we offer:
Impact from day one
Career runway
Learn from industry pros, gain airport-specific expertise and grow with TRGC
Down-to-earth teammates
5 days a week in a modern well equipped office with great views of the Shard, London Eye and St Pauls