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Job Responsibility:
Responsible for the creation of university ID's and card reader access database revision and integrity
Prepares written policies and procedures for the creation/maintenance of ID's
Coordinates staff training
Ensures electronic equipment used for ID production environment remains constant
Maintains the integrity and confidentiality of University wide identification card/access control databases, ensuring system security at all times consistent with Homeland Security and University of Rochester recommendations
Provide reports and control requests from authorized parties for the release of confidential and sensitive information associated with ID and access control data
Performs accounting and deposit duties for cash handling operations associated with daily business operations at the University ID Offices
Introduces and onboards new staff to the operations and responsibilities of the ID offices
Ensures annual staff mandatories are completed
Provides educational material to staff to facilitate the learning process
May supervise and/or train the work efforts of lower level staff
Develops and plans employee schedules to meet operational needs
Assigns accountabilities and reviews completed work for accuracy
Provides consistent feedback to staff on performance and achievements
Meets regularly with staff for information exchange and educational events
Creates, updates, and maintains written policies for the creation of University ID cards
Creates and updates written procedures/handbook for the creation of University ID’s
Acts as representative of the department for service and institutional meetings
Serves as point person for the management of complaints and concerns
Serves as a front-line problem solver
Answers correspondence and other inquiries involving the interpretation of University as well as departmental policy, regulations, procedures, as it relates to ID policy
Accounts and validates daily cash intakes and performs cashier deposits of office revenues
Prepares office funds bank drawers for next business day use
Performs routine audits to ensure integrity of data
Coordinates and oversees remote/mobile ID sessions
Coordinates and processes requests for photo exports from the ID database
Utilizes software to create and print University IDs with the appropriate information
May keypunch and/or type data into the database by way of a computer
May perform typing, filing, fill-in on other positions, and any other duties of similar scope and complexity in regular combination with this position
Coordinates staff work/vacation/break schedules between offices
Acts as a liaison with physicians, faculty, staff, and students to assess and assist in ID needs
Other duties as assigned
Requirements:
Associate's degree required
Bachelor's degree preferred
Or equivalent combination of education and experience
Experience in office management and training required
Experience in customer service office and storefront environment required
Strong analytical, organizational, communication skills and attention to detail required
Knowledge of Lenel Badging/ Access Control software applications required
General accounting knowledge required
DL NUMBER - Driver License, Valid and in State required