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Provide 1st and 2nd line ICT support across the organisation’s estate, covering availability, recovery, access control, security, operating systems, cloud services, and general hardware and software
Deliver direct support for core systems and equipment, including desktop PCs, laptops, software, printers, telephony, cloud platforms, and loan devices
Maintain accurate records within the Service Desk system, updating all incidents, faults, and requests to ensure clear tracking and service history
Contribute to service continuity and team operations through participation in a weekend on-call rota with ICT colleagues.
Requirements
Strong communication skills, with the ability to explain technical issues clearly to non‑technical users and work effectively with colleagues and external suppliers
Proven experience providing 1st and 2nd line ICT support across a broad range of systems, devices, and user support channels
Ability to manage workload effectively, respond quickly to issues, and meet agreed service level timescales in a busy environment
Commitment to continuous learning, adaptability to new technologies, and flexibility to support multi‑site working and on‑call requirements.
What we offer
Generous Civil Service Pension Scheme
28.5 days annual leave – rising to 33.5 after 5 years
plus an additional 8 paid days public holidays
Free access to national (and international) museums and exhibitions