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ICT Systems Technician – Level I

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Robert Half

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Location:
United States , Waterbury

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are looking for a skilled IT Systems Technician – Level I to provide exceptional technical support. Based in Waterbury, Connecticut, this role involves troubleshooting hardware and software issues, maintaining computer systems, and assisting with audio/visual setups for events. The ideal candidate will excel in delivering timely solutions while maintaining excellent customer service and attention to detail.

Job Responsibility:

  • Set up and dismantle computers and audio/visual equipment for meetings and events as needed
  • Log and manage all technical support requests using a ticketing system to monitor workflows and maintenance needs
  • Install, configure, and integrate new devices into Active Directory Domains and/or Azure Autopilot
  • Prepare and maintain computer labs, offices, and systems by ensuring proper setup and functionality
  • Provide training and assistance to users in operating audio/visual equipment and other technology tools
  • Manage antivirus software and assist users with resolving application or hardware-related issues
  • Maintain an inventory of technology equipment and recommend repairs, replacements, or upgrades as necessary
  • Communicate effectively with users to assess their technology requirements and provide solutions
  • Adhere to organizational policies, including dress code, conduct, and procedural guidelines, while taking on additional responsibilities as needed

Requirements:

  • Bachelor’s degree preferred, or equivalent combination of education, experience, or training
  • At least basic knowledge of IT
  • Strong ability to repair and maintain Windows and iOS-based computer systems
  • Proficiency in desktop operating systems, including Windows 10 and iOS, as well as Microsoft Office 365 and Azure
  • Knowledge of Active Directory and experience with service desk ticketing systems
  • Excellent analytical, problem-solving, and organizational skills with the ability to meet deadlines under pressure
  • Demonstrated ability to provide outstanding customer service with a positive and detail-oriented approach
  • Must be capable of lifting and carrying equipment weighing 20 pounds or more
What we offer:
  • medical, vision, dental, and life and disability insurance
  • 401(k) plan
  • free online training

Additional Information:

Job Posted:
May 03, 2026

Work Type:
On-site work
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