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ICT Systems & Support Specialist

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Procreate

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Location:
Australia , Hobart ▼

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Build and support the systems that let creativity thrive every day. We’re looking for a hands‑on ICT Systems & Support Specialist to help support and evolve our internal technology environment. You’ll play a critical role in ensuring our people have reliable, secure and well‑managed systems so they can do their best creative work.

Job Responsibility:

  • Provide reliable, people‑focused ICT support as a primary point of contact for staff ICT support, resolving day‑to‑day issues across hardware, software, identity and access
  • Own Apple device and endpoint administration, administering macOS, iOS and iPadOS devices through an MDM platform, managing enrolment, configuration, policies, security baselines and software deployment
  • Manage identity, access and business applications, supporting user onboarding and offboarding, account provisioning, access management and MFA setup
  • Support systems, networks and core services, contributing to the operation and maintenance of servers, storage, backups, authentication and file services
  • Contribute to security, projects and continuous improvement, supporting security operations such as endpoint protection, DNS filtering, patching and incident response
  • Maintain documentation, assets and vendor relationships, keeping ICT asset registers and licensing up to date, supporting purchasing workflows and vendor coordination, and creating clear documentation, support guides and internal procedures

Requirements:

  • Strong Apple platform expertise with demonstrated experience administering macOS, iOS and iPadOS in an enterprise or managed environment, including hands‑on use of Apple MDM solutions for device and endpoint management
  • Broad technical troubleshooting capability across endpoints, identity, applications, systems and networks
  • Systems, identity and security knowledge with working knowledge of enterprise identity, email and access management platforms, and familiarity with modern security practices for endpoint and identity management
  • Clear communication and collaboration skills to explain technical concepts to non‑technical users, document processes clearly, and work collaboratively within a small team while managing competing priorities
  • An organised and methodical approach to bring structure to your work, take ownership of outcomes, and contribute to a reliable and professional ICT function

Nice to have:

  • Experience supporting AV and meeting room technology, exposure to network configuration and Wi‑Fi optimization
  • Experience working in a creative, product or technology‑focused organisation

Additional Information:

Job Posted:
March 25, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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