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To provide technical support to the ICT Manager regarding IT facilities and equipment, including electronic document control systems and the ongoing development of the Company’s IT infrastructure. To assist the ICT Manager with provision of services, equipment and facilities in support of the business. Building structure/maintenance, telephone/IT systems and upkeep/maintenance of Emergency Response Plan.
Job Responsibility:
Provide technical support to the ICT Manager regarding IT facilities and equipment, including electronic document control systems and the ongoing development of the Company’s IT infrastructure
Assist the ICT Manager with provision of services, equipment and facilities in support of the business
Ensure quality, value and fulfilment from external service/suppliers to NSG’s facilities
Development of Company systems to enhance current and new procedures
Process improvements in respect of IT solutions to the business and management problems
Development, installation and support of database records
Identification and liaison with management team on options to enhance and improve Company performance
Technical support and training of NSG IT users
Interface with the Company’s chosen IT provider
Establish monthly Core communication posts to satisfy business needs
Assist the projects team with deliverables when required
Support site projects with IT technical support
Management of personnel identification cards and door access control fobs
Ensure all leaver network account closed in line with termination dates
Delivery of proven systems Group and site wide including commissioning, support and training
Help to ensure the right contracts/contractors are providing the best service at competitive prices
Identify future requirements in line with the business
Support to NSG remote sites
Assist NSG security team in maintaining relevant accreditations
Maintain compliance with company data protection policies and procedures in line with legislation
Requirements:
NVQ level 3 in Computer Technology or equivalent
Database administration & management
Computer Hardware Architecture
Able to adhere to strict guidelines and time boundaries for reporting information
Network Management
Computer Security
Competent user of MS Office
Able to organise and prioritise own work
Nice to have:
Membership of appropriate technical / professional body
Used to dealing with confidential and commercial information
Familiar with QSHEW operating procedures and requirements etc.
Ability to communicate with a wide range of colleagues at all levels and with external stakeholders and contractors
Knowledge of ISO 9001 / 14001 & 45001
What we offer:
Life Assurance 3x Salary
Private Healthcare package
Pension – Company contributes 5% Individual contributes 4%