ICT Support Technician

Provide support to the school and help support the rest of the Trust ICT team as required

• Daily Proactive checks of ICT areas
• Proactive Maintenance of all hardware across the site (Including IT Suites & Network Cabinets)
• Re-imaging PC’s
• 1st/2nd line support for all IT users
• Application Deployment
• Desktop Deployment
• Supporting Microsoft Windows Server and Windows 10/7
• IT Inductions to new staff members
• Setting up new staff members and managing passwords
• Responsible for managing the sites IT helpdesk and ensuring we meet SLA’s
• Maintain IT documentation such as Assets/Authentication docs/Maintenance schedule
• Maintain audio visual equipment around the site
• Update tickets logged to our Service desk
• A working knowledge of Windows server administration
• An understand of technologies – Experience with any of the following operating systems & software packages is advantageous. Windows 10/7, Microsoft Server 2012 R2/2016, Impero, Sophos, Office 365
• Positive outlook and attitude when dealing with staff/students even in busy situations
• Previous experience working in the education sector is beneficial
• A great communicator
• Flexible approach
• A self-motivator
• A well organised person who can respond to shifting priorities and plan effectively
• Someone who can follow instructions and work alone when required
• Can do attitude
• Communicate at all levels due to the extensive liaison with all departments and senior staff

• Previous experience working in the education sector is beneficial
• Experience with Windows 10/7, Microsoft Server 2012 R2/2016, Impero, Sophos, Office 365