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This position is ideal for someone with a passion for technology, strong communication skills, and a desire to grow within the IT field. You’ll gain hands-on experience with a wide range of systems and tools and play a key role in supporting the day-to-day operations of the business. Whether you're helping a new starter get set up or troubleshooting a network issue, your work will directly impact the productivity and satisfaction of your colleagues.
Job Responsibility:
Act as first point of contact for all technical support queries within the organization
Balance multiple technical issues at any one time, prioritising effectively while maintaining high attention to detail and accuracy
Diagnose and resolve basic technical problems, escalating more complex issues to the appropriate teams
Maintaining a high standard of customer service
Requirements:
GCSE Maths and English – 4 or above
Level 3 National Diploma/NVQ or above in relevant field
A/T Level or above in relevant field – C or above
Completed apprenticeship in relevant field
CompTIA or similar in relevant field
ITIL Level Foundation or above
Good understanding of IT systems, networking fundamentals, and troubleshooting techniques
Experience with Windows OS, Microsoft Office 365, and common desktop applications
Experience troubleshooting computer hardware including SSD, RAM and screen repair/replacement
Ability to work under pressure and manage multiple tasks effectively
2 or more years of experience in an IT support role
Self-motivated with the ability to think creatively
Strong customer service and willingness to go the extra mile
Attention to detail and resilience
A strong desire to be accountable and to exceed expectations
Personal growth and learning mindset
Articulate with strong communication skills (oral and written)
Desire to seek out and test new ways of working and the courage to challenge the norm
Energetic, highly self-motivated with an enquiring approach, passion for excellence, continued improvement and innovation in pursuit of business growth and success
Strong problem-solving skills with the ability to identify issues and apply logical thinking to resolve them
What we offer:
Hybrid working (two days in office per week)
Health Cash Plan and Surgery Choices
Westfield Rewards
Matched Pension with Royal London
Corporate Bonus Scheme
Free use of onsite gym
25 days annual leave plus 1 in lieu of Christmas period