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ICT Support Specialist

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Westfield Health

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Location:
United Kingdom , Sheffield

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Contract Type:
Not provided

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Salary:

26000.00 - 30000.00 GBP / Year

Job Description:

This position is ideal for someone with a passion for technology, strong communication skills, and a desire to grow within the IT field. You’ll gain hands-on experience with a wide range of systems and tools and play a key role in supporting the day-to-day operations of the business. Whether you're helping a new starter get set up or troubleshooting a network issue, your work will directly impact the productivity and satisfaction of your colleagues.

Job Responsibility:

  • Act as first point of contact for all technical support queries within the organization
  • Balance multiple technical issues at any one time, prioritising effectively while maintaining high attention to detail and accuracy
  • Diagnose and resolve basic technical problems, escalating more complex issues to the appropriate teams
  • Maintaining a high standard of customer service

Requirements:

  • GCSE Maths and English – 4 or above
  • Level 3 National Diploma/NVQ or above in relevant field
  • A/T Level or above in relevant field – C or above
  • Completed apprenticeship in relevant field
  • CompTIA or similar in relevant field
  • ITIL Level Foundation or above
  • Good understanding of IT systems, networking fundamentals, and troubleshooting techniques
  • Experience with Windows OS, Microsoft Office 365, and common desktop applications
  • Experience troubleshooting computer hardware including SSD, RAM and screen repair/replacement
  • Ability to work under pressure and manage multiple tasks effectively
  • 2 or more years of experience in an IT support role
  • Self-motivated with the ability to think creatively
  • Strong customer service and willingness to go the extra mile
  • Attention to detail and resilience
  • A strong desire to be accountable and to exceed expectations
  • Personal growth and learning mindset
  • Articulate with strong communication skills (oral and written)
  • Desire to seek out and test new ways of working and the courage to challenge the norm
  • Energetic, highly self-motivated with an enquiring approach, passion for excellence, continued improvement and innovation in pursuit of business growth and success
  • Strong problem-solving skills with the ability to identify issues and apply logical thinking to resolve them
What we offer:
  • Hybrid working (two days in office per week)
  • Health Cash Plan and Surgery Choices
  • Westfield Rewards
  • Matched Pension with Royal London
  • Corporate Bonus Scheme
  • Free use of onsite gym
  • 25 days annual leave plus 1 in lieu of Christmas period
  • Cycle to work scheme
  • Electric car scheme

Additional Information:

Job Posted:
February 07, 2026

Expiration:
February 11, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
Job Link Share:

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