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ICT Support Officer

princesspolly.com Logo

Princess Polly

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Location:
Australia , Burleigh Heads

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

Princess Polly is the global fashion brand at the forefront of trend-driven, lower impact and accessible apparel. Established as an online force in the Australian retail scene in 2010, Princess Polly quickly became the clothing brand found in every influencer haul, viral TikTok, Instagram OOTD and celeb street looks. Now, one of the fastest-growing online women's fashion brands in the USA, Princess Polly has been delivering the best online shopping experience to customers worldwide for over 10 years. As a part of A.K.A Brands; we are a global player with offices located in Los Angeles and Australia’s Gold Coast. With big plans ahead, we're always on the hunt for new talent to join our global team. Are you passionate about tech, thrive in a fast-paced environment, and love solving problems on the go? Join Princess Polly as our ICT Support Officer, supporting our high-performing Head Office team and wider business. You’ll be the go-to tech expert at Head Office, supporting end users, ensuring our systems are running smoothly and securely, and helping us keep our workplace tech at the cutting edge. Reporting to the Global IT Director, we’re looking for someone proactive, solutions-focused, and excited to work in an agile environment with innovative tools.

Job Responsibility:

  • Providing on-the-ground tech support for our HQ team and corporate functions
  • Troubleshooting IT hardware including laptops, desktop stations, monitors, video conferencing equipment, and printers
  • Supporting SaaS applications used across the business and liaising with third-party vendors to resolve system issues
  • Monitoring cybersecurity risks and taking proactive action to mitigate them
  • Managing the office network environment – routers, switches, Wi-Fi, and VPN
  • Ensuring SOX-compliant user access provisioning and reporting
  • Staying up to date with tech trends and bringing innovative support ideas to the table

Requirements:

  • Strong experience in ICT support, ideally in a fast-paced corporate or HQ environment
  • Confident troubleshooting both Windows and macOS systems
  • Experience supporting mobile devices (Android and iOS)
  • Solid knowledge of Microsoft 365 and Google Workspace
  • Understanding of cybersecurity best practices
  • Strong communication skills, able to explain technical concepts clearly and confidently
  • A self-starter who works autonomously and follows through with proactive problem-solving and escalation
  • A team player who thrives in a collaborative, high-energy office environment
What we offer:
  • Competitive salary package
  • Flexible working arrangements
  • Access to a best in class parental leave and family planning program
  • Exceptional employee discount program
  • A stunning newly renovated office in beautiful Burleigh Heads
  • Work as part of a team of dedicated individuals focused on doing their best each day
  • Staff social activities
  • Monthly birthday celebrations

Additional Information:

Job Posted:
December 11, 2025

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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