ICT Support Officer Jobs

Princess Polly

Location:
Australia, Burleigh Heads

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Princess Polly is the global fashion brand at the forefront of trend-driven, lower impact and accessible apparel. Established as an online force in the Australian retail scene in 2010, Princess Polly quickly became the clothing brand found in every influencer haul, viral TikTok, Instagram OOTD and celeb street looks. Now, one of the fastest-growing online women's fashion brands in the USA, Princess Polly has been delivering the best online shopping experience to customers worldwide for over 10 years. As a part of A.K.A Brands; we are a global player with offices located in Los Angeles and Australia’s Gold Coast. With big plans ahead, we're always on the hunt for new talent to join our global team. Are you passionate about tech, thrive in a fast-paced environment, and love solving problems on the go? Join Princess Polly as our ICT Support Officer, supporting our high-performing Head Office team and wider business. You’ll be the go-to tech expert at Head Office, supporting end users, ensuring our systems are running smoothly and securely, and helping us keep our workplace tech at the cutting edge. Reporting to the Global IT Director, we’re looking for someone proactive, solutions-focused, and excited to work in an agile environment with innovative tools.

Job Responsibility:

Providing on-the-ground tech support for our HQ team and corporate functions
Troubleshooting IT hardware including laptops, desktop stations, monitors, video conferencing equipment, and printers
Supporting SaaS applications used across the business and liaising with third-party vendors to resolve system issues
Monitoring cybersecurity risks and taking proactive action to mitigate them
Managing the office network environment – routers, switches, Wi-Fi, and VPN
Ensuring SOX-compliant user access provisioning and reporting
Staying up to date with tech trends and bringing innovative support ideas to the table

Requirements:

Strong experience in ICT support, ideally in a fast-paced corporate or HQ environment
Confident troubleshooting both Windows and macOS systems
Experience supporting mobile devices (Android and iOS)
Solid knowledge of Microsoft 365 and Google Workspace
Understanding of cybersecurity best practices
Strong communication skills, able to explain technical concepts clearly and confidently
A self-starter who works autonomously and follows through with proactive problem-solving and escalation
A team player who thrives in a collaborative, high-energy office environment

What we offer:

Competitive salary package
Flexible working arrangements
Access to a best in class parental leave and family planning program
Exceptional employee discount program
A stunning newly renovated office in beautiful Burleigh Heads
Work as part of a team of dedicated individuals focused on doing their best each day
Staff social activities
Monthly birthday celebrations

Additional Information:

Job Posted:
December 11, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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ICT Support Officer