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ICT Support Officer

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Gloucestershire County Council

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Location:
United Kingdom , Gloucester

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

30024.00 - 32597.00 GBP / Year
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Job Description:

An exciting opportunity exists for a Schools Software Support Officer working within a busy ICT Traded Service to Gloucestershire Schools. This team is part of the Education Support Services, based within the Digital & ICT Application Support department. As a local authority ICT traded service, we offer schools and academies MIS support for ESS SIMS and Bromcom. This support includes the full range of SIMS and Bromcom modules and throughout the year supporting schools with the DFE and LA Statutory returns, helping schools maximise the effectiveness of school data and reduce administrative burdens. There is overlap with our Hardware Traded Service and some software support may utilise aspects of Microsoft 365 or the Google Suite.

Job Responsibility:

  • Being an 1st line support team member
  • Answering customer calls and emails
  • Managing tickets
  • Delivering excellent support
  • Work closely with MIS Trainers, Consultants and Tech Leads to assist with projects and support delivery

Requirements:

  • Experience of Management Information Systems, Customer Relationship Management Systems or Point of Sale Systems
  • Software Support
  • Customer Service
  • Administration
  • Work to deadlines
  • Attention to detail
  • Problem solver
  • Comfortable liaising independently with software providers or senior team members
  • Familiar with techniques for ensuring customer needs are met
  • Demonstrate Gloucestershire Employee Behaviours

Nice to have:

Desirable employment background may include but is not restricted to the: Education Sector

What we offer:
  • Flexible and agile working opportunities
  • Annual leave entitlement of 25.5 days rising to 30.5 after 5 years continuous service
  • Career development and qualification opportunities
  • Supportive and positive working environment
  • Excellent Local Government Pension Scheme (LGPS)
  • Employee Benefits Programme
  • Cycle to Work scheme
  • Links to employee networks such as Prism (LGBT+) network and the Young Employees Network
  • Gloucestershire Salary Sacrifice Green Car Scheme (T&C's apply)

Additional Information:

Job Posted:
January 26, 2026

Expiration:
February 08, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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