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Assetlink Logo Assetlink · IT - Administration

ICT Support Analyst

Australia, Rhodes, NSW 78000.00 AUD / Year · Job Posted February 21, 2026
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Job Description

Join Assetlink Group as an ICT Support Analyst, a vital role contributing to the effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software within the company. Work collaboratively with various business areas within Assetlink Group to ensure seamless ICT support.

Job Responsibility

  • Provide Service Desk services and support for Assetlink Group team members, facilitating ICT objectives
  • Administer the Service Desk system, ensuring timely incident recording, escalation, and resolution
  • Maintain an excellent level of customer service, addressing end-user issues with professionalism
  • Install and configure hardware and software according to standards and operational requirements
  • Conduct phone and face-to-face support for Level 1 and Level 2 end-user system issues
  • Escalate any high and critical problems to relevant departments and teams
  • Onboarding & off boarding staff, creating user profiles in Active Directory
  • Setup and troubleshoot audio visual and video conferencing systems
  • Create internal documentations as requested
  • Demonstrate commitment to personal safety and a safe work environment

Requirements

  • Highly developed customer service skills
  • Positive 'can do' attitude, passion for customer service
  • Experience with ITSM service management tools to providing Level 1 and Level 2 Support (desirable)
  • Experience with Active Directory for User lifecycle Management
  • Troubleshooting skills in Microsoft Office product and Microsoft 365
  • Excellent in Desktop and Mobile (Android and IOS) troubleshooting
  • Excellent in Audio and Video troubleshooting
  • Excellent time management skills in a high-volume environment
  • Ability to explain technical issues in lay terms
  • Experience with Remote Support tools (RDP, Team Viewer, etc.)
  • Basic network troubleshooting skills
  • Technical documentation development
  • Good knowledge of OSI Model and TCP/IP framework
  • Diploma of IT or equivalent
  • Microsoft certification (Desirable)
  • Proven previous Helpdesk / Systems Analyst experience, approx. 1 years. (Desirable)
  • Completed ITIL V4 Foundations Course (Desirable)

Nice to have

  • Experience with ITSM service management tools to providing Level 1 and Level 2 Support (desirable)
  • Microsoft certification (Desirable)
  • Proven previous Helpdesk / Systems Analyst experience, approx. 1 years. (Desirable)
  • Completed ITIL V4 Foundations Course (Desirable)

What we offer

  • Reward and recognition incentives
  • Ongoing training and development
  • A safe and supportive working environment
  • Career development
  • A family-oriented culture
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