CrawlJobs Logo

ICT Support Analyst

assetlink.com.au Logo

Assetlink

Location Icon

Location:
Australia , Rhodes, NSW

Category Icon
Category:
IT - Administration

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

78000.00 AUD / Year
Save Job
Save Icon
Apply Position

Job Description:

Join Assetlink Group as an ICT Support Analyst, a vital role contributing to the effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software within the company. Work collaboratively with various business areas within Assetlink Group to ensure seamless ICT support.

Job Responsibility:

  • Provide Service Desk services and support for Assetlink Group team members, facilitating ICT objectives
  • Administer the Service Desk system, ensuring timely incident recording, escalation, and resolution
  • Maintain an excellent level of customer service, addressing end-user issues with professionalism
  • Install and configure hardware and software according to standards and operational requirements
  • Conduct phone and face-to-face support for Level 1 and Level 2 end-user system issues
  • Escalate any high and critical problems to relevant departments and teams
  • Onboarding & off boarding staff, creating user profiles in Active Directory
  • Setup and troubleshoot audio visual and video conferencing systems
  • Create internal documentations as requested
  • Demonstrate commitment to personal safety and a safe work environment

Requirements:

  • Highly developed customer service skills
  • Positive 'can do' attitude, passion for customer service
  • Experience with ITSM service management tools to providing Level 1 and Level 2 Support (desirable)
  • Experience with Active Directory for User lifecycle Management
  • Troubleshooting skills in Microsoft Office product and Microsoft 365
  • Excellent in Desktop and Mobile (Android and IOS) troubleshooting
  • Excellent in Audio and Video troubleshooting
  • Excellent time management skills in a high-volume environment
  • Ability to explain technical issues in lay terms
  • Experience with Remote Support tools (RDP, Team Viewer, etc.)
  • Basic network troubleshooting skills
  • Technical documentation development
  • Good knowledge of OSI Model and TCP/IP framework
  • Diploma of IT or equivalent
  • Microsoft certification (Desirable)
  • Proven previous Helpdesk / Systems Analyst experience, approx. 1 years. (Desirable)
  • Completed ITIL V4 Foundations Course (Desirable)

Nice to have:

  • Experience with ITSM service management tools to providing Level 1 and Level 2 Support (desirable)
  • Microsoft certification (Desirable)
  • Proven previous Helpdesk / Systems Analyst experience, approx. 1 years. (Desirable)
  • Completed ITIL V4 Foundations Course (Desirable)
What we offer:
  • Reward and recognition incentives
  • Ongoing training and development
  • A safe and supportive working environment
  • Career development
  • A family-oriented culture

Additional Information:

Job Posted:
February 21, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Icon
Assetlink - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for ICT Support Analyst

Systems Analyst

Full-time Systems Analyst position available with competitive salary. Work in a ...
Location
Location
Australia , Bella Vista
Salary
Salary:
80000.00 - 85000.00 AUD / Year
11recruitment.com.au Logo
11 Recruitment
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Relevant qualifications
  • At least 1 year of experience in a similar role
  • Strong analytical and problem-solving skills
  • Excellent communication and stakeholder engagement abilities
  • Strong attention to detail and commitment to quality and accuracy
  • Ability to work collaboratively with technical teams, end-users, and management
Job Responsibility
Job Responsibility
  • Collaborates with internal teams to gather detailed system requirements and translate operational needs, such as estimating, production scheduling, and project coordination into clear technical directions
  • Reviews current digital workflows used across quoting, inventory, installation coordination, and customer communication to understand how work is being carried out
  • Examines areas where processes slow down or create errors and recommends improved system behaviours and business practices that enhance efficiency and accuracy
  • Prepares structured project plans for system upgrades or new tools, outlining timelines, resourcing needs, and implementation approaches suitable for a manufacturing and construction-supply environment
  • Oversees the rollout of system enhancements by designing and executing test procedures that verify reliability, performance, and alignment with Walmay’s quality standards
  • Produces clear user guides, training materials, and procedural documents while delivering training sessions to ensure staff confidently adopt updated systems
  • Drafts detailed functional requirements that developers or vendors can use when building or customising software to suit Walmay’s operational needs
  • Uses process-mapping and data-modelling techniques to document how information flows through Walmay’s quoting, production, and delivery systems, providing a blueprint for improved system architecture
  • Acts as the central point of contact for system-related inquiries, offering informed advice to help stakeholders make sound decisions throughout each stage of digital improvement projects
  • Works closely with users and technical teams to refine website tools, internal applications, and digital platforms so they better support product selection, specification assistance, and project management for clients and staff
What we offer
What we offer
  • Superannuation
  • Career Growth
  • Innovative Work Environment
  • Employee Recognition
  • Fulltime
Read More
Arrow Right

Business Analyst

Be part of an exciting ICT transformation to make a profound and lasting impact....
Location
Location
Australia , Darwin
Salary
Salary:
104792.18 - 114675.03 AUD / Year
darwin.nt.gov.au Logo
City of Darwin
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Diploma in Systems/Business Analysis, ICT, Project Management or equivalent qualification and/or equivalent work experience in a relevant field
  • A minimum of three (3) years' experience in similar role, supporting multiple projects simultaneously
  • Ability to obtain a National Criminal History Check
  • Drivers Licence
  • Degree in Business Management or equivalent qualification and/or equivalent work experience in a related field
  • A minimum of five (5) years' experience in a similar role, supporting multiple projects simultaneously
What we offer
What we offer
  • 12% superannuation
  • district allowance
  • generous leave provisions, such as six weeks annual leave
Read More
Arrow Right

SAP Business Analyst (Procure-to-Pay)

This is a compelling opportunity to join a major organization as an SAP Business...
Location
Location
Australia , Melbourne
Salary
Salary:
Not provided
https://www.randstad.com Logo
Randstad
Expiration Date
April 09, 2026
Flip Icon
Requirements
Requirements
  • Proven experience as an SAP Business Analyst or Systems Analyst within an ICT environment
  • Expert-level knowledge of SAP Ariba
  • Deep functional understanding of Procure-to-Pay (P2P) cycles
  • Proficiency in Business Process Model and Notation (BPMN) or similar mapping techniques
  • Strong analytical skills with the ability to interpret complex data trends
  • Excellent stakeholder management and communication skills
  • Experience in developing technical documentation and user training programs
  • 5 years experience
  • Bachelors degree or equivalent
Job Responsibility
Job Responsibility
  • Requirement Gathering: Engage with stakeholders to define and document the business, technical, and functional specifications for ICT projects
  • Data Analysis: Interpret data to identify trends that inform critical ICT systems decisions and strategy
  • Process Mapping: Create detailed maps of business processes and systems using advanced modeling techniques
  • Risk Management: Evaluate risks associated with new ICT initiatives and provide actionable mitigation recommendations
  • Technical Documentation: Develop comprehensive functional specifications, use cases, and workflow diagrams to bridge the gap between business and tech
  • Training & Support: Implement user training programs and provide ongoing support to ensure the seamless adoption of SAP systems
What we offer
What we offer
  • superannuation
Read More
Arrow Right

Business Analyst

Location
Location
Poland , Warsaw
Salary
Salary:
Not provided
dcg.pl Logo
DCG Sp. z o. o.
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in ICT
  • At least 2 certifications among:Certified Business Analysis Professional (CBAP) or equivalent
  • Certified UML Professional certificate at foundation level or BPM 2 fundamental level or equivalent or equivalent certifications recognized internationally
  • Minimum 8 years of experience in similar position
  • English level: C1 confirmed by a certificate or be willing to take the exam
  • Has gone at least 1 time through the complete lifecycle of the software solution
  • Knowledge in business processes modelling using BPMN notation
  • Knowledge in requirements/user stories elicitation and analysis
  • Knows analysis/modelling notations like UML (capability diagram, activity diagram, state diagram, logical data model etc.)
  • Is proficient in using modelling tools like Sparx Enterprise Architect, Aris Architect or others
Job Responsibility
Job Responsibility
  • Models and documents value chains/streams, business processes, roles, capabilities, and data
  • Elicits and analyses business needs, requirements, and user stories
  • Supports business experts and product owners during the definition of requirements and software development
  • Maintains and tracks requirements/user stories throughout the systems lifecycle
  • Translates business, user, and technical needs into business requirements specifications
  • Maps business goals, project benefits, priorities, components, and system features
  • Analyses available systems and evaluates potential solutions
  • Supports identification of options for possible solutions
  • Assists in the preparation of business cases and feasibility studies
  • Contributes to systems design, testing, quality assurance, and change management
What we offer
What we offer
  • Private medical care
  • Co-financing for the sports card
  • Constant support of dedicated consultant
  • Employee referral program
Read More
Arrow Right

Procurement Business Analyst

Our client operates at the heart of the European energy landscape, playing a piv...
Location
Location
Salary
Salary:
Not provided
ariadgroup.com Logo
ARIAD
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Ambition to further develop your career in digital procurement, energy infrastructure or operational excellence
  • Proven experience in a similar role supporting procurement systems or Source-to-Procure processes
  • Proficiency in SAP MM (S/4HANA)
  • Working experience with tools such as SAP MM, Coupa, Excel and Power BI is essential
  • Strong communication skills, with the ability to connect clearly with diverse stakeholders
  • Fluent communicator in Dutch or French, with solid comprehension of the other national language, and fluency in English
  • Ability to work autonomously, meet deadlines and propose thoughtful improvements
  • Structured thinking, critical analysis and a proactive mindset
Job Responsibility
Job Responsibility
  • Support users across the organisation in navigating and optimising the Coupa platform, working closely with procurement teams, internal clients and ICT colleagues
  • Collaborate with stakeholders to follow up on business requests, particularly regarding integrations and SAP MM configuration
  • Maintain accurate and aligned data between Coupa and SAP, ensuring strong data governance
  • Prepare recurring and ad?hoc reports for procurement leadership and other internal stakeholders using Excel and Power BI
  • Assist the SAP MM user community by addressing questions, offering guidance and escalating issues to ICT when necessary
  • Support execution of new procurement controls, including anti?fraud and policy?driven measures developed with internal audit
  • Contribute to updating digital manuals, procurement procedures and documentation
  • Act as a trusted point of contact for process questions, helping improve the operating rhythm of procurement support activities
What we offer
What we offer
  • Digital recruitment process and onboarding to the company
  • You will have the opportunity to work with a team recognised for its supportive environment, strong technical expertise and collaborative spirit
  • You’re joining an impressive network of +100 digital consultants and the Ariad staff, all dedicated to helping and supporting each other to succeed and drive innovation
  • You will never be a number: we match you with projects that suit your skills and ambitions
  • Personalized follow?up & honest feedback guided by our Digital Talent Managers
  • Gain a rich community of other digital professionals at quarterly events and meetups
  • Join our annual Workcation event in sunny Southern Spain
  • Ongoing opportunities to learn and grow professionally, including personal and professional development and guidance
  • Access to leading A?brands in Europe such as Samsung, ING Bank, Carrefour, L'Oreal, Decathlon and many others
Read More
Arrow Right

ICT M&A Integration Project Manager

The ICT M&A Integration Project Manager is a key role in the ICT Other Countries...
Location
Location
United States , Andover
Salary
Salary:
118400.00 - 177600.00 USD / Year
enel.com Logo
Enel
Expiration Date
June 30, 2026
Flip Icon
Requirements
Requirements
  • BS in Business Management, Computer Science, Information Systems/Technology or related field
  • 8-10 years of experience as an Application Analyst, Project manager or similar role
  • Experience in Management of complex Projects with multi teams involved (ICT and Business)
  • Experience in Cost evaluation and Control, Procurement Processes and Billing processes
  • Experience in business process analysis and design
  • Experience in Contract management (end to end process)
  • High level knowledge of Cybersecurity
  • High level knowledge of Plant infrastructures (IT/OT)
  • Demonstrate skills in project management, communication, organization, and prioritization
  • Ability to manage time efficiently and work with little supervision
Job Responsibility
Job Responsibility
  • Capacity to work in a complex and challenging environment, with more stakeholders (local and global), to finalize the acquisition of new power plants
  • Evaluation of integration costs of new power plants
  • Capacity to manage and lead the discovery phase of ICT assets of new power plants (cybersecurity, TLC, infrastructures, Data migration etc.) in collaboration with ICT responsible units
  • TSA management (Invoicing, budget, incident management, issue. Etc.), management, evaluation of costs etc.
  • Reverse TSA Management
  • Contract management
  • Manage the technical aspect of TSA contracts
  • Preparation of ICT economics contents for top management
  • Support with the preparation/review of the Budget plan of ICT and monitor the monthly actuals
  • Work with the Head of local ICT to monitor projects in line with business objectives
What we offer
What we offer
  • Affordable, quality healthcare for you and your family
  • Life insurance and disability benefits
  • Retirement benefits
  • Flexible spending accounts
  • Tuition reimbursement
  • Professional development allowance
  • Benefits are effective as of day one
  • 401k with match fully vested as of day one. Enel-NA matches 100% of the first 4% that you contribute up to set IRS limits
  • Generous PTO that supports work/life balance including: 4 weeks annually of vacation as well as personal days, volunteer days, your birthday off, paid holidays, and sick time
  • Paid leave programs
  • Fulltime
Read More
Arrow Right

ICT Business Specialist

The ICT Business Specialist – Commercial & Dealer Experience is responsible for ...
Location
Location
United States , Oak Brook
Salary
Salary:
63000.00 - 84000.00 USD / Year
cnhindustrial.com Logo
CNH Industrial
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in Information Technology, Business, Computer Science, Engineering, or related field
  • 3-5 years of experience as a Business Analyst, preferably in manufacturing, agriculture, or dealer/distributor environments
Job Responsibility
Job Responsibility
  • Engage with commercial, sales, dealer operations, and aftermarket teams to understand business goals, processes, and pain points
  • Gather, analyze, and document business requirements, functional specifications, and user stories
  • Translate complex dealer and commercial needs into clear, actionable system enhancements
  • Collaborate with external vendors and technical teams to design scalable, user-centered solutions
  • Serve as a subject matter expert for dealer business processes such as sales & quoting, ordering, warranty, service workflows, aftermarket support, and retail programs
  • Advocate for the voice of the dealer and ensure designs align with commercial strategy
  • Represent local business requirements in global design, governance, and enhancement discussions
  • Partner with regional/global product teams to ensure alignment with strategy, standards, and roadmaps
  • Support end-to-end project lifecycle activities including discovery, requirements, testing, deployment, and hypercare
  • Lead or support UAT with dealers and internal commercial stakeholders
What we offer
What we offer
  • Comprehensive benefits program
  • Competitive compensation
  • Flexible work arrangements
  • Opportunities for continuous development
Read More
Arrow Right

Business Analyst

As a recruitment company, DCG understands that every business is powered by expe...
Location
Location
Poland , Warsaw
Salary
Salary:
Not provided
dcg.pl Logo
DCG Sp. z o. o.
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree in ICT
  • At least 2 certifications among:Certified Business Analysis Professional (CBAP) or equivalent
  • Certified UML Professional certificate at foundation level or BPM 2 fundamental level or equivalent or equivalent certifications recognized internationally (subject to acceptance as a valid credential by the Contracting Authority)
  • Minimum 8 years of IT relevant professional experience
  • Minimum 5 years of project experience relevant to the profile
  • Has gone at least 1 time through the complete lifecycle of the software solution
  • Knowledge in business processes modelling using BPMN notation
  • Knowledge in requirements/user stories elicitation and analysis
  • Knows analysis/modelling notations like UML (capability diagram, activity diagram, state diagram, logical data model etc.)
  • Is proficient in using modelling tools like Sparx Enterprise Architect, Aris Architect or others
Job Responsibility
Job Responsibility
  • Models and documents value chain/streams, business processes, roles, capabilities and data
  • Elicits and analyses business needs, requirements and user stories
  • Supports business experts and product owners during definition of requirements and software development
  • Maintains and tracks requirements/user stories in systems lifecycle
  • Transfers business, users and technical needs into business requirements specification
  • Maps business goals, project benefits, priorities, components, system features
  • Analyses available systems
  • Supports identification of options for potential solutions
  • Supports preparation of business cases and feasibility studies
  • Contributes to systems design, testing, quality assurance, change management
What we offer
What we offer
  • Private medical care
  • Co-financing for the sports card
  • Constant support of dedicated consultant
  • Employee referral program
Read More
Arrow Right
Remote jobs Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Germany Jobs Ireland Jobs Poland Jobs
Company
Blog Salaries About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
CrawlJobs Group
ITFlashcards AllDevBlogs
© 2026 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy