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ICT Senior Applications Technical Engineer

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Location:
United Kingdom , Stevenage

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

41771.00 - 45091.00 GBP / Year
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Job Responsibility:

  • Provide advanced-level technical support for Housing Applications and their Databases
  • Diagnose, troubleshoot, and resolve complex IT issues that cannot be resolved by 1st or 2nd line support teams in a timely and efficient manner
  • Proactive maintenance including performing upgrades, applying patches, checking system logs, taking server and database backups and supporting periodic business procedures (e.g. year-end processing)
  • Develop and maintain technical documentation and knowledge base articles to capture and share knowledge within the IT Department
  • Develop and / or implement new ICT solutions in response to new or changing business requirements
  • Continuously learn and stay up-to-date with the latest IT trends, technologies, and best practices

Requirements:

  • Degree or equivalent level qualification or experience
  • ITIL Foundation or equivalent
  • A knowledge of supporting Business applications and their databases, preferably Housing related systems within a Local Government environment
  • Technical knowledge of: Operating System: Windows 11 and MS Sever 20xx, Database: Oracle SQL, MS SQL, MS Access and MS Azure, Scripting: MS-DOS, Visual Basic and / or PowerShell, Reporting: SAP Business Objects and MS Power BI, Tools: MS Office 365 and associated products, SSMS, IIS, SFTP
  • The ability to communicate complex, or technical, information succinctly as appropriate to the audience
  • Have excellent written skills and be able to present to small groups
  • Familiarity with handling of service desk Incidents, Requests and Change Controls
  • The ability to design, adopt, implement and use appropriate procedures, methods and tools to ensure services are delivered consistently to the correct quality
  • The ability to prioritise and plan own workload effectively to ensure deadlines are achieved, identifying and resolving potential conflicts where necessary
  • The ability to be flexible to and adaptable to change
  • The ability to create and maintain a positive and professional relationship with colleagues and stakeholders
  • An awareness of own strengths and weaknesses that impact upon the ability to deliver service and a willingness to seek assistance to improve
  • A willingness to work occasionally outside of normal business hours
What we offer:
  • Pension Scheme: We offer a career average pension scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
  • Flexible working: available upon request, subject to operational requirements
  • Part time and Job share opportunities - all our full-time vacancies are open to job share unless otherwise stated
  • A variety of different types of paid and unpaid leave covering emergency and planned leave, maternity, paternity, adoption and parental leave
  • 25 days holiday rising to 31 days (depending on Local Government service)
  • An extensive range of learning and development opportunities
  • Employee Assistance Programme - 24/7 Confidential advice and support on personal, work, family and relationship issues
  • Season ticket loans and discounts for public transport
  • Cycle to Work scheme
  • Stevenage Credit Union: secure savings, free life insurance and access to cheap loans
  • Employee Discounts: via monthly paid membership of the Civil Service Sports Council (CSSC)
  • Discounted Health and Fitness membership
  • Trade Unions: For a small fee, all employees have the opportunity to join a Trade Union

Additional Information:

Job Posted:
February 13, 2026

Expiration:
February 26, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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