ICT Program Director Job at Ericsson (Massy)

Job Description

We are looking for an Information and Communication Technology (ICT) Program Director (PD) who will lead number of projects in the CSS (Cloud Software Services) BOS domain (BSS/OSS)) towards its goal in terms of scope, time, costs, and quality in accordance with the agreement made with the project sponsor. You will ensure that a contract for products and/or services is delivered to the satisfaction of Customer, Program sponsor and Ericsson. To be successful, you will record details and clarify the project scope, secure the necessary resources and plan and monitor all necessary activities. Depending on the project category and complexity, you will be active participant in the project governance group and engage Stakeholders.

Job Responsibility

Build a strong Customer Relationship at C-Level (IT, Engineering, Marketing, Finance etc.)
Manage projects operational relationships with the customer, arranging meetings, ensuring a high level of customer satisfaction
Be responsible for contract fulfillment, establish the program organization, the project plan baseline, clarify scope and secure vital resources at the right cost level and supervise all activities
Manager conflicts and critical issues within a program
Manage program scope and change requests meticulously
Work closely with the account team during presales, responsible for contract execution strategy, cost estimations, time & resource planning
Support organizational set-up and growth
Provide strong leadership to drive cross-functional teams and program success
Handle project finance: ensure financial system monitoring
Drive improvement activities related to risk assessments and risk management
Actively seek to improve top and bottom lines, managing project finances and by identifying and driving add-on-sales opportunities
Mentor the project team and support their professional growth
Oversee third-party vendors and subcontractors across the full lifecycle of the program/project
Negotiate and manage vendor contracts to secure cost efficiency, service levels, and compliance with Ericsson and customer requirements
Align vendor activities with Ericsson’s delivery commitments, ensuring seamless integration and coordination
Serve as the escalation point for vendor-related issues, ensuring timely resolution and maintaining collaborative relationships
Monitor vendor performance against KPIs, SLAs, and contractual terms, driving improvements where required
Enforce adherence to Ericsson’s governance, compliance, and security standards in all vendor engagements

Requirements

Bachelor or Master of Science in Engineering, Computer Science or equivalent
Proven track record in leading large Transformation Programs in Operators within ICT, BOS domains with a minimum budget of 10MUSD
Proven experience leading large-scale Systems Integration programs with tight deadlines, involving coordination across multiple vendors and diligent management of diverse subcontractors
Prime integration experience
More than 10 years in project and/or program manager role
or equivalent leadership role within ICT sector
Domain and Technology experience: BSS, OSS
Areas of Expertise: Ericsson Charging, Billing, Mediation, Order Care, Catalogue Manager implementations
Certification: PMI© project manager certification (PMP) or equivalent
Proven problem-solving skills and good in written & spoken communication
Customer focused and desire understand business and customer needs
Professional attitude with solid ability to prioritize, manage time and deliver results
Good team player with high interpersonal skills
Strong Leadership Skills are required
Proficiency in English
French speaking is highly recommended

Nice to have

People Management experience and MBA is plus
Experiences related to project management methodologies, techniques and tools
Professional competence related to the project type and the nature of the project outcome
Experience of working within the Telecom/IS/IT industry
Experience working with multi-national global decentralized organizations with the ability to establish good working climate in a virtual environment using phone, mail and collaboration tools as communication vehicles
Experience/knowledge in Ericsson Business Process (EBP) IT Process, ITIL, eTOM

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ICT Program Director

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