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360 Resourcing Solutions Logo 360 Resourcing Solutions · IT - Administration

Ict End User Services Engineer

United Kingdom, Melton Mowbray 33699.00 - 38220.00 GBP / Year · Job Posted May 27, 2026
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Job Description

Do you want to play a pivotal role in enabling two district and borough councils to achieve their digital transformation ambitions? We are looking to recruit a talented End User Services Engineer who will support our user base to get the best out of the technology we use.

Job Responsibility

  • Work with internal customers, suppliers and colleagues to deliver the highest-quality ICT Service Desk experience as well as delivering new technologies and ways of working to the organisation
  • Focus on delivering great customer service, excellent solutions as well as proactive maintenance to keep our technology estate in tip-top condition

Requirements

  • Full UK driving licence and access to a suitable vehicle to travel between sites
  • Experience of providing 1st and 2nd line IT service desk support within a busy, multi-site environment, working to ITIL principles
  • Strong technical troubleshooting skills across Microsoft technologies, including Windows, Active Directory and Microsoft 365
  • Occasional hybrid working may be available however there will be an expectation for 4 or more days per week to be office-based in Melton

What we offer

  • Flexible working – flexi‑time, hybrid, part‑time and compressed hours (role‑dependent)
  • Generous annual leave – 26–33 days + bank holidays
  • Career development – training, funded qualifications, apprenticeships, e‑learning
  • Strong wellbeing support – EAP & counselling, occupational health, wellbeing sessions
  • Financial benefits – competitive pay, cost‑of‑living increases, local government pension scheme
  • Salary‑sacrifice schemes – tusker cars, tech, cycle to work
  • Relocation package up to £5,000
  • Lifestyle discounts – retail, travel, entertainment and more
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