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This role will involve supporting a primary school where you will be the liaison between your schools and our client, ensuring that they are kept informed about the products and services can provide, and managing customer accounts which will involve maintaining the IT hardware and software across the school sites helping them to improve their ICT provision and enable them to deliver effective teaching and learning through ICT solutions.
Job Responsibility:
Support a primary school as the liaison between schools and the client
Keep clients informed about products and services
Manage customer accounts
Maintain IT hardware and software across school sites
Help improve ICT provision
Enable effective teaching and learning through ICT solutions
Resolve and manage technical issues impacting the school’s function
Provide robust technical solutions
Installation or repair of computers with standardised applications and networking software
Diagnose and solve operational problems
Respond to technical duties associated with computer network and desktop services
Work on existing installations and upgrades (Desktop computers, iPads, printers, telephones, scanners, projectors, pa equipment, AV lecterns and hardware)
Requirements:
Passionate interest in IT
Solid technical background
Self-driven and enthusiastic about offering exceptional customer service
Team player
Excellent communication skills
Excellent organisational skills
Cheerful disposition
At least 2 years’ experience in a previous ICT Technician/2nd line role (education sector experience preferred but not essential)
Ability to work independently
Flair for troubleshooting
Proactive attitude towards identifying potential avenues to enhance services