ICT Consultant 2nd Line

• Resolve and manage any technical issues that impact the running of the school’s function by providing robust technical solutions
• Installation or repair of computers with standardised applications and networking software, diagnosing, and solving problems that develop in their operations
• Respond to a wide range of technical duties associated with the computer network and desktop services, primarily in connection with existing installations and upgrading of these installations (Desktop computers, iPads, printers, telephones, scanners, projectors, pa equipment, AV lecterns and hardware)
• Act as liaison between schools and our client, ensuring they are kept informed about products and services
• Manage customer accounts
• Maintain IT hardware and software across school sites
• Help schools improve their ICT provision and enable them to deliver effective teaching and learning through ICT solutions

• Passionate interest in IT
• Solid technical background
• Self-driven and enthusiastic about offering exceptional customer service
• Team player
• Excellent communication and organizational skills
• Cheerful disposition
• At least 2 years’ experience in a previous ICT Technician/2nd line role (experience in the education sector is not essential)
• Ability to work independently
• Flair for troubleshooting
• Proactive attitude towards identifying potential avenues to enhance services

Experience in the education sector

• Pension Scheme
• Car scheme
• Cycle scheme
• Eye care scheme
• Mental health first aid
• Employee assistance programme
• Employee recognition scheme
• Travel Card