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This role will involve supporting a Trust of primary schools where you will be the liaison between your schools and our client, ensuring that they are kept informed about the products and services can provide, and managing customer accounts which will involve maintaining the IT hardware and software across the school sites helping them to improve their ICT provision and enable them to deliver effective teaching and learning through ICT solutions.
Job Responsibility:
Resolve and manage any technical issues that impact the running of the school’s function by providing robust technical solutions
Installation or repair of computers with standardised applications and networking software, diagnosing and solving problems that develop in their operations
Respond to a wide range of technical duties associated with the computer network and desktop services, primarily in connection with existing installations and upgrading of these installations (Desktop computers, iPads, printers, telephones, scanners, projectors, pa equipment, AV lecterns and hardware)
Act as liaison between schools and client, ensuring they are kept informed about products and services
Manage customer accounts
Maintain IT hardware and software across school sites
Help schools improve their ICT provision
Enable schools to deliver effective teaching and learning through ICT solutions
Requirements:
Passionate interest in IT
Solid technical background
Self-driven and enthusiastic about offering exceptional customer service
Team player
Excellent communication skills
Excellent organisational skills
Cheerful disposition
At least 2 years’ experience in a previous ICT Technician/2nd line role (education sector experience not essential)
Ability to work independently
Flair for troubleshooting
Proactive attitude towards identifying potential avenues to enhance services