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Randstad Logo Randstad · IT - Administration

Ict Capability And Adoption Lead

Australia, Brisbane · Job Posted July 03, 2026
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Job Description

Are you a collaborative and dependable change or training professional looking to make a meaningful impact? In this dynamic role, you will drive ICT capability uplift and adoption by leading the development and delivery of training, communication, and engagement activities. You will play a critical part in a newly established directorate, translating complex digital changes into practical, user-focused artefacts to help the organisation make smarter, data-driven decisions that improve frontline outcomes.

Job Responsibility

  • Deliver effective change management, communication approaches, and adoption strategies, ensuring ICT initiatives are supported by clear messaging and aligned with business needs
  • Design, develop, and deliver high-quality training materials, including user guides, process maps, training videos, and communication packs to enable staff capability uplift
  • Manage communication sites, such as the intranet and collaboration platforms, and lead adoption campaigns in partnership with internal communications teams to drive behavioural change
  • Evaluate adoption activities using data and feedback to design effective training programs and refine campaigns for an improved user experience
  • Ensure strong stakeholder engagement across diverse business areas, coordinating workshops, briefings, and training sessions to support readiness and embed sustainable change

Requirements

  • Substantial experience (5+ years) in similar Change Analyst and Training roles, featuring strong problem-solving and critical-thinking capability to navigate ambiguity
  • Demonstrated experience managing large transformational programs of work with significant impacts across people, processes, and technology
  • Exceptional written and verbal communication skills, with a proven ability to translate complex technical changes into clear, accessible content and high-quality documentation
  • Proven success in developing and maintaining strong relationships to engage and influence senior stakeholders, vendors, and cross-functional teams
  • Experience working within fast-paced digital transformation, ICT, or organisational change environments, ideally supported by a Prosci certification

What we offer

  • Access to a Udemy license for ongoing learning and continuous professional development
  • Access to exclusive discounts across various platforms
  • Discounts on private health funds
  • 3 payruns a week
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