ICT Application Support Specialist

• Provide first and second level end-user support on a wide range of systems, including business applications, internet/intranet and web-based applications
• Maintain and configure virtual servers and hardware, Cisco Callmanagers, VoIP phones and user accounts
• Maintains accurate inventory of all IT equipment including networks configurations and drawings
• Resolve user hardware and software problems with printers, laptops and desktop PCs
• Sets up computers with software, security patches, email accounts, security and network connection settings
• Provide technical support for Microsoft Windows 2012/Win7 and Linux operating systems
• Correct system network problems and coordinate corrective action with third party vendors where applicable
• Support remote access issues with FTP, RDP or VPN
• Document Information Technology procedures and generate manuals for custom applications
• Contacts and follows up with Information Technology vendors and consultants
• Provides low-level support for minor internal application requirements, e.g. Microsoft Access, PHP, JSP, SQL
• Researches and negotiates pricing in order to make Information Technology purchases with multiple vendors
• Ensure, promote, and maintain health and safety practices/compliances at site and within the workplace
• Any other reasonable duties as requested

• Year 12 completion
• Comp TIA Security + Certification
• Formal qualifications in Computer Science or Information Technology
• Equivalent demonstrated experience
• MCSE/MCSA, Redhat Linux Certification
• Network + Certification
• ITIL Foundations Certificate
• VMWare Certification
• Equivalent demonstrated experience
• Drivers License
• CPR
• White Card
• Confined Space
• Working at Heights
• Forklift License
• Elevated Work Platform
• First Aid
• 3 years experience
• Strong communication skills and the ability to engage with varied stakeholders
• Experience with MS Officer operating system, VMWare, and Linux Operating Systems
• Understanding of TCP/IP and networks
• End-user support skills

Knowledge of HTML, xHTML, CSS, MySQL, PHP, JSP, Oracle helpful