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Inpatient Care Center (ICC) Manager – Blue Ridge Care. Your clinical leadership ensures comfort, dignity, and excellence for patients and families during the most critical moments of care. Your guidance and expertise shape high‑quality inpatient hospice services while supporting clinical teams and strengthening continuity of care across settings. At Blue Ridge Care, we deliver extraordinary care to improve life’s journey. As a mission‑driven, not‑for‑profit healthcare system, we provide integrated services in hospice, serious illness care, the Program of All‑Inclusive Care for the Elderly (PACE), community thrift shops, and grief support—meeting patients and families with compassion, expertise, and respect. With a strategic focus on growth, innovation, and clinical excellence, our team of Future Makers is committed to Caring for life by providing individualized, high‑quality end‑of‑life care across our community. About the Role The Inpatient Care Center (ICC) Manager provides leadership, mentoring, and clinical oversight for Blue Ridge Care’s Inpatient Care Center. This role ensures that patients’ clinical needs are met through comprehensive assessments and individualized Plans of Care, while maintaining regulatory compliance and program integrity. The ICC Manager is responsible for supervising all clinical aspects of inpatient care, supporting organizational and departmental goals, managing patient flow and admissions, and fostering a collaborative, ethical, and patient‑centered environment.
Job Responsibility:
Act as a patient advocate while ensuring high-quality, compassionate inpatient hospice care
Plan, evaluate, and document care effectiveness in collaboration with the interdisciplinary team (IDT)
Provide continuity of care across settings through effective verbal and written communication
Perform admissions to the Inpatient Care Center as needed, including emergent situations
Provide direct patient care during periods of high acuity or limited resources
Serve as a clinical mentor and resource for ICC staff
Ensure appropriate and timely admission of patients to the Inpatient Care Center
Collaborate with field teams, hospital liaisons, and medical providers
Participate in hospital rounds and evaluate patients for General Inpatient (GIP) status
Coordinate with external vendors
Ensure all nursing services and documentation meet regulatory requirements
Participate in infection control education, monitoring, and activities
Deliver care in a cost-effective manner
Monitor productivity, staff overtime, patient care expenditures
Serve as a liaison with vendors, physicians, community-based facilities, and contracted service partners
Provide supervision and conduct performance evaluations for RNs, LPNs, and CNAs
Lead ICC Collaborative Meetings and conduct staff meetings monthly
Communicate regularly and effectively with clinical staff
Support clinical staff leadership needs in the absence of other clinical managers
Model the Blue Ridge Care mission, philosophy, ethical behavior, integrity, and commitment to excellence
Requirements:
Current, unrestricted Registered Nurse (RN) license in Virginia
CPR Certification
Valid driver's license with an insured, reliable vehicle
willingness to travel throughout the service area
Proficiency with electronic medical records and computer systems
Excellent verbal and written communication skills
Strong leadership ability with proven team-building skills
Nice to have:
Three (3) or more years of nursing management experience
Two (2) or more years of hospice experience
Bachelor's degree in Nursing
Certification in Hospice and Palliative Care Nursing (CHPN)
Demonstrated experience with regulatory compliance and inpatient hospice operations