IBS Design Senior Specialist

Handle enterprise TT complaints, Mega indoor , micro sites & micro streel levels across regions. Act on customer demands/needs and perform flexibility to handle customers during site survey with exceeding customers’ expectations. Perform 2G – 3G - 4G -5G indoor DT measurements with operators benchmarking. Do full survey assessment for indoor venues : Compliant location (Full Address - Lat. & Long.), Venue overview (Buildings – Floors – paths -…..), Installed solution details (Type, photos, exiting antennas on the layout ) whether it belongs to VF or other operators. Do Turn-on-measurements Vs turn-off-measurements for existing indoor solutions. Propose Antenna locations for needed indoor solution. Ensure delivering root causes and major problems affecting the venues and customer dissatisfaction. Select the needed right solution, Assess the solution cost , calculate the needed BC. Propose indoor dedicated solution (Repeaters/Micros) connectivity and ensured performance acceptance across all regions. Provide the indoor proposed solution to be handled by IBS team afterwards. Perform all indoor sites connectivity. Monitor all indoor sites Radio KPIs after site activation to ensure best quality till site handover. Provide new initiatives and enhancements for current process to enhance performance, architecture and gaps causing non achieving the targets and bad customer experience. Create new survey reports and enhance the existing ones to equip and empower our business stakeholders with the indoor sites progress and any obstacles for a better business continuity and a daily monitoring on the generated reports and check the failure reasons if any showed up.