IBMi Asia Production Services Manager, HSBC

HSBC

Location:
Hong Kong, Kowloon City

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

The role of IBMi Asia Production Services Manager involves partnering with businesses to provide production support, define tools and processes, and drive service improvements within HSBC's GCIO organization. The goal is to ensure compliance, enhance service quality, and manage stakeholder relationships while overseeing 24x7 support functions.

Job Responsibility:

Take the leadership role in the team to define global IBMi standard Production Support tools/processes/practice in line with global strategy and direction in order to maximize the benefits as well as the strategic impact of the defined standard
Lead the team to provide IBMi 24 x7 global production support, manage the changes in implementing the strategic solutions through its design, implementation and transition into ongoing production service
Identify and work on initiatives for process efficiency and service improvement projects to achieve effective and efficiency (Process. FTE, sustainable saves)
Drive process improvements and cost efficiency initiatives as well as to communicate on new enhancements to enable understanding and maximizing the uptake to drive benefits
Manage the onboarding of new and enhanced solutions to ensure the compliance of both service acceptance criteria and existing service requirements
Emphasize on ongoing service process governance and End-to-End environment delivery management to enable service quality are met
Manage overall daily communication with the CEP Management, local Management, stakeholders, business users and customers
Enhance the ongoing production service to increase customer satisfaction
Establish and enhance resources capacity demand view to facilitate group domain resources planning to deliver a smooth and effective service
Establish and enhance Key Performance Indicators to measure and report service levels against targets
Govern the process, infrastructure and software standardization to minimize exceptions
Functional reporting to the Head of IBMi Operation in CTOi – Enterprise Infrastructure, Core Enterprise Platform

Requirements:

University graduate with a degree in computer science, information technology or a related discipline with strong working experience in Finance or IT service industry
Strong leadership and management ability, with good employee motivation skills
Excellent interpersonal skills with the ability to build and maintain global and regional relationships at all levels
Proven IT and operational experience, with a strong client service record and a service delivery focused mind-set
Able to articulate a challenging strategic vision and motivate people to achieve related goals
Strong relationship management, risk or operational skills
Strong strategic thinking skills and the capability to deliver a change program whilst also managing an important, growing customer facing ‘run the bank’ service
Solid planning and organizational skills, with a proven ability to prioritize competing demands
Experience of working in a highly-matrix environment
Able to lead the team to manage incidents during odd hours

What we offer:

Continuous professional development
Flexible working opportunities
Inclusive and diverse environment

Additional Information:

Job Posted:
September 25, 2025

Expiration:
October 09, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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IBMi Asia Production Services Manager

HSBC

Location:Hong Kong, Kowloon City

Category:IT - Administration

Contract Type:Employment contract