IBA Operations Deputy Head – Retail

• Provide support to the IBA Operations Head – Retail and other Senior Managers within the IBA Team
• Manage debt collection and settlement processes
• Oversee the premium finance process and minimize funding delays
• Identify and implement process improvements within the team
• Provide timely MI and insightful commentary for control weaknesses and business performance improvement
• Support CASS and statutory audits, and identify and resolve CASS breaches
• Collaborate with internal teams to improve efficiency and deliver process improvements
• Maximize cashflow from IBA related activities
• Build relationships across the organization and communicate effectively with stakeholders
• Provide training and development opportunities to team members
• Support projects including the transition of activity into the team

• Self-starter with a positive ‘can do’ attitude and natural problem-solving abilities
• High level of resilience and attention to detail
• Ability to work collaboratively as part of a team and independently
• Excellent written and verbal communication
• High level of resilience and attention to detail
• Working knowledge of broking systems including Acturis, Websure, SSP, Epic, and TAM
• Proven people management skills
• Clear understanding of FCA CASS regulation

Bonus