IAM SDC Liaison & Service Improvement Coordinator, Citi

Citi

Location:
United States, San Antonio

Category:
IT - Administration

Contract Type:
Not provided

Salary:

87280.00 - 130920.00 USD / Year

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Job Description:

The IAM SDC Liaison & Service Improvement Coordinator is an intermediate level position responsible for leading efforts to prevent, monitor and respond to information/data breaches and cyber-attacks. The overall objective of this role is to ensure the execution of Information Security directives and activities in alignment with Citi's data security policy. In this role, the IAM SDC Liaison & Service Improvement Coordinator will hold responsibilities that include building, maintaining, and providing an oversight framework for all IAM Liaisons. This role will also drive service improvement across IAM Service Delivery Coordination and our IAM services and serve as a Liaison to our Business Functions Team (BFT) and support emergency coordination, as needed.

Job Responsibility:

Identify potential information security (IS) risks and make recommendations for enhancement
Collect and analyze security risk evidence and coordinate with internal and external compliance and auditing agencies / officials
Execute meetings and communicate complex security topics and safe IS practices with all levels of the organization
Ensure that controls are utilized daily and that non-compliance remediation is addressed
Provide IS consulting services, including interpreting and/or clarifying information security policy, procedures, standards or concepts
Assist with defining and implementing IS standards to align procedures and practices in compliance with Citi standards
Educate and advise on safe information security practices and current, changing, and/or recommended information security requirements
Validate compliance with IS policies, practices, and procedures, and resolve a variety of IS related issues in coordination with the business
Assume informal/formal mentorship role within teams and assist with the coaching and training of new team members
Has the ability to operate with a limited level of direct supervision
Can exercise independence of judgement and autonomy
Acts as SME to senior stakeholders and /or other team members
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency
Define and document the business support model for IAM functions
Collaborate with stakeholders to understand their needs and requirements
Ensure the support model aligns with business objectives and security policies
Act as a liaison between IAM Service Delivery Coordination units and the IAM team
Facilitate communication and collaboration between different teams
Ensure that IAM processes are effectively integrated with business operations
Provide support and guidance to client-facing teams on security-related matters
Address security concerns and questions from clients
Assist in the development of security awareness training materials for clients
Work closely with Information Security Officers (ISOs) to implement security policies and procedures
Assist in security risk assessments and audits
Provide support for security incident response activities
Create and maintain documentation related to the business support model and IAM processes
Prepare reports on security metrics and performance
Document security incidents and resolutions
Identify opportunities to improve security processes and procedures
Stay up-to-date with the latest security trends and technologies
Participate in security training and professional development activities

Requirements:

5-8 years of relevant experience
Applicable Certifications or willingness to earn within 12 months of joining
Consistently demonstrates clear and concise written and verbal communication
Proven influencing and relationship management skills
Proven analytical skills
Bachelor's degree in Information Security, Computer Science, Business Administration, or a related field
Analytical Skills: Ability to analyze complex business processes and translate them into security requirements
Proficiency in data analysis and interpretation
Capability to identify potential risks and vulnerabilities within existing systems and processes
Communication Skills: Excellent written and verbal communication skills, with the ability to explain technical concepts to non-technical audiences
Strong interpersonal skills to effectively collaborate with various teams, including client-facing staff and technical experts
Ability to present ideas clearly and concisely
Technical Skills: Basic understanding of Identity and Access Management (IAM) principles and technologies
Familiarity with security frameworks and standards (e.g., NIST, ISO 27001)
Proficiency in using common office software (e.g., Microsoft Office Suite, Google Workspace)
Basic understanding of networking concepts and security protocols
Business Acumen: Understanding of business processes and operations
Ability to align security initiatives with business objectives
Awareness of the impact of security on business productivity and efficiency
Problem-Solving Skills: Ability to identify, analyze, and resolve security-related issues
Proactive approach to identifying potential problems and implementing preventive measures
Capability to work independently and as part of a team to find solutions
Educational Background: Bachelor's degree in Information Security, Computer Science, Business Administration, or a related field
Relevant certifications (e.g., CompTIA Security+, Certified Entry-Level Information Security Professional (CELISP)) are a plus
Professional Experience: Internship or co-op experience in information security, IT, or a related field is preferred
Experience with customer service or client-facing roles is beneficial
Familiarity with project management methodologies is a plus
Technical Proficiency: Solid understanding of IT infrastructure and security principles
Familiarity with IAM systems and technologies
Proficiency in using security tools and technologies
Regulatory Compliance: Knowledge of relevant security regulations and standards (e.g., GDPR, HIPAA, PCI DSS)
Understanding of data privacy principles and best practices
Certifications (Preferred): CompTIA Security+
Certified Entry-Level Information Security Professional (CELISP)
Other relevant security certifications

Nice to have:

Relevant certifications (e.g., CompTIA Security+, Certified Entry-Level Information Security Professional (CELISP)) are a plus
Internship or co-op experience in information security, IT, or a related field is preferred
Experience with customer service or client-facing roles is beneficial
Familiarity with project management methodologies is a plus

What we offer:

medical, dental & vision coverage
401(k)
life, accident, and disability insurance
wellness programs
paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays

Additional Information:

Job Posted:
June 19, 2025

Expiration:
September 30, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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IAM SDC Liaison & Service Improvement Coordinator