IAM/PAM Analyst

• Provide Level 1 and Level 2 support for SailPoint Identity Management solutions, addressing user inquiries and issues
• Monitor and manage incidents and service requests related to SailPoint, ensuring timely resolution and escalation as needed
• Collaborate with cross-functional teams to troubleshoot and resolve technical issues related to identity governance and administration
• Assist in the onboarding of new applications and users into the SailPoint environment
• Conduct regular system health checks and performance monitoring to ensure optimal operation of SailPoint solutions
• Document and maintain knowledge base articles, user guides, and process documentation for support procedures
• Participate in root cause analysis for recurring issues and contribute to continuous improvement initiatives
• Provide training and support to end-users and stakeholders on SailPoint functionalities and best practices
• Assist in the implementation of updates and patches to SailPoint systems as required

• Bachelor’s degree in Computer Science, Information Technology, or a related field
• 3-6 years of experience in IT support, with a focus on identity management solutions, preferably SailPoint
• Strong understanding of SailPoint IdentityNow or IdentityIQ functionalities and workflows
• Familiarity with identity governance concepts and best practices
• Excellent problem-solving skills and attention to detail
• Strong communication and interpersonal skills, with the ability to work collaboratively in a team environment
• Experience with ticketing systems and incident management processes

Relevant certifications in SailPoint or identity management are a plus

• Support for professional accreditations
• Flexible arrangements, generous holidays, plus an additional day off for your birthday
• Continuous mentoring along your career progression
• Active sports, events and social committees across our offices
• 24/7 support available from our Employee Assistance Program
• The opportunity to invest in our growth and success through our Employee Share Plan