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IAM Operations Specialist

India, Bangalore Area · Job Posted February 22, 2026
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Job Description

IAM for User Operations Specialist is responsible for defining and delivering IAM (Identity and Access Management) for User operational checks. He/She shall be able to lead and work in a self-sufficient multi-disciplinary team environment and responsible for end to end product operation in collaboration with transnational teams. In addition, IAM for user Operations Specialist is responsible for driving the Identity service delivery, associated Vendor and act as focal point for Identity activities in India.

Job Responsibility

  • Define and deliver IAM (Identity and Access Management) for User operational checks
  • Lead and work in a self-sufficient multi-disciplinary team environment
  • Responsible for end to end product operation in collaboration with transnational teams
  • Drive the Identity service delivery, associated Vendor and act as focal point for Identity activities in India
  • Perform continuous checks on users data and apply correction to ensure frictionless JML Experience
  • Collaborate with Service Delivery Manager and IT Operation Specialist to Monitor Operational performance, identify areas for improvement, and implement corrective actions
  • Develop, implement and maintain operation documents, policies, procedures, documentation
  • Deliver Service Excellence by driving continuous Improvements and minimizing operational issues within IAM
  • Weekly connect with Business & functions to provide support
  • Impact Analysis on Incidents and Proactive Remediation planning and approach
  • Utilize ITSM tools and Agile methodologies to optimize product delivery and operational efficiency
  • Develop and maintain regular reports on service delivery performance, including SLA adherence, KPI achievement, and customer satisfaction metrics
  • Analyze performance data to identify trends, root causes of issues, and opportunities for improvement, and present findings to senior management and clients
  • Utilize data-driven insights to make informed decisions and drive strategic initiatives aimed at optimizing service delivery processes and outcomes
  • Interface with IAM Sensitive Case Bundle
  • In collaboration with Sensitive Case Product Owner: Monitor service performance, identify areas for improvement, and implement corrective actions
  • Focal Point for ASIA / India on IAM for users operations (JML + SC)

Requirements

  • Bachelor's degree in Engineering (B.Tech) or equivalent
  • Minimum of 9 years of relevant experience
  • Exposure to hands on IT operations ideally in Identity Management
  • SQL Proficiencies
  • Knowledge of ITSM bricks (ServiceNow)
  • Solid transversal management skills, including the ability to work effectively across functions, divisions, and international teams
  • Knowledge of relevant laws, guidelines, or regulations pertaining to IT
  • Profound understanding of technical troubleshooting and problem-solving methodologies
  • Demonstrated strong interpersonal skills
  • Excellent proficiency in both written and spoken English
  • Awareness of any potential compliance risks and a commitment to act with integrity

What we offer

Flexible working arrangements to stimulate innovative thinking

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