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An opportunity for an IAM IT Operations and Service Manager has arisen within Airbus Helicopters (Albacete, Spain). You will join the Identity and Access Management PSL (Product Service Line) team. IAM PSL is part of IM (Information Management), in the Infrastructures & Digital Platforms department. Identity and Access Management (IAM) products enable our internal and external users to be properly identified, authenticated & authorized to access Airbus Helicopters and Airbus Group Applications. The AH IAM PSL delivers and deploys the solution, products and services with an end-to-end accountability. We will manage the products lifecycle, both developing the products and operating them, in close relationships with Airbus Group.
Job Responsibility:
Monitors scheduled jobs on IAM platforms, notifies in case of issues and resolves incidents
Communicates improvement, updates and obsolescence management of products to the Customer Centers local IT
Performs the ITIL based support processes that include incident, problem, change, configuration, and event management
Analyses error messages, diagnoses system failures and takes corrective action in order to ensure continuity of operations, escalating to other technical teams and vendors as needed
Perform the daily check (anticipation), perform the troubleshooting, and propose, follow and perform improvement on known process like accounts lifecycle
Perform and maintain scripting
develop and maintain the automated tasks
Perform the daily request, perform the troubleshooting on Analytics Dashboard dedicated to the targeted Customer Center, and Mother Company
Monitor system logs and alerts, investigating and responding to potential security incidents in a timely manner
Requirements:
Master's degree level (or equivalent) in Information Technology or related field
0 to 3 years of experience as an IT Operator
Ideally, experience in Identity and Access Management in industrial and transversal context
Ideally, knowledge or experience with Identity Lifecycle, User Provisioning, Directory Services, Password Management, Single Sign-On (SSO), Audit & Compliance, Identity Governance, and Role Management
Knowledge of the ITIL framework
Knowledge of modern authentication & authorization concepts/protocols (Active Directory, Single Sign-On and associated technical protocols, multi-factor authentication, cyber-security risks) or appetite for acquiring these technical knowledge
Knowledge on programmation languages such as Powershell and CSharp
Fluent English
Nice to have:
Experience in Identity and Access Management in industrial and transversal context
Knowledge or experience with Identity Lifecycle, User Provisioning, Directory Services, Password Management, Single Sign-On (SSO), Audit & Compliance, Identity Governance, and Role Management
French language skills
What we offer:
Vacation days plus additional days-off along the year (Apróx. 35 days per year in total)
Attractive salary
Hybrid model of working
Collective transport service subject to working calendar/home location
Benefits such as life insurance, health insurance, employee stock options, retirement plan, or study grants
On-site facilities (among others): free canteen, kindergarten, medical office
Possibility to collaborate in different social and corporate social responsibility initiatives
Excellent upskilling opportunities and great development prospects in a multicultural environment
Option to access special rates in products & benefits