IAM ISA Operations Analyst

• Provide core customer service support for assigned applications and systems
• Initiate process changes and improvements that increase operating efficiency based on the Lean methodology
• Complete moderately complex projects end-to-end, utilizing tools and methodologies
• Provide guidance regarding Information Security concepts and policies (IS/GIDA policies and guidelines), recommend and implement day-to-day work
• Identify, register and resolve potential compliance issues, including accurate closure and inventory tracking
• Understand and apply complex decision-making processes by seeking out input from stakeholders and comprehending risks in decision making
• Communicate the need for change, involve stakeholders in the change process and apply change theory to complete successful adoption
• Coach team member, identify development needs and identify resources to recommend stretch capabilities

• 2+ years of relevant experience
• Bachelor’s degree/University degree or equivalent experience
• Fluent in English and Spanish
• Certifications preferred
• Demonstrated Technical knowledge
• Advanced proficiency with Microsoft Office tools and software
• Consistently demonstrates clear and concise written and verbal communication
• Proven analytical skills

Certifications preferred

• Cafeteria Program
• Home Office Allowance (for colleagues working in hybrid work models)
• Paid Parental Leave Program (maternity and paternity leave)
• Private Medical Care Program and onsite medical rooms at our offices
• Pension Plan Contribution to voluntary pension fund
• Group Life Insurance
• Employee Assistance Program
• Access to a wide variety of learning and development programs, online course libraries and upskilling platforms, such as Udemy and Degreed
• Flexible work arrangements to support you in managing work-life balance
• Career progression opportunities across geographies and business lines
• Socially active employee communities with diverse networking opportunities