Iam Intermediate Analyst, Citi

Citi

Location:
Hungary, Budapest

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

IAM Intermediate Analyst role at Citi involves managing entitlement and provisioning of access for employees, contractors, and external clients, building security architectures for applications, and supporting large technology projects. The role focuses on customer service, information security, and compliance tasks, while offering development opportunities in a global team environment.

Job Responsibility:

Handle complex escalations, problems independently
Process entitlement compliance review requests and/or incident/change management handling for Citi’s global customer base
Create, modify, and delete user profiles in various Citi applications and/or systems
Ensure adherence to pre-assigned SLO requirements
Support new hire training
Complete tasks as assigned by direct manager, supervisor, or functional head
Assist and participate in severity escalation management
Create and maintain Process Control Manual documents
Utilize key information security administration tools.

Requirements:

Strong understanding of the respective Citi products, processes and policies
Ability to review processes in accordance to Citi Policies
Handle complex escalations, problems independently by utilizing key information security administration practices, policies and providing excellent customer service
Assist and participate in severity escalation management
Process entitlement, compliance review requests and/or incident/change management handling for Citi’s global customer base within established support thresholds, including bulk requests and housekeeping tasks
Creates, maintains and performs annual review of Process Control Manual documents associated with specific systems assigned
Create, modify, and delete user profiles in various Citi applications and/or systems
Ensure adherence to pre-assigned SLO requirements for designated requests at a personal and team level
Utilize key information security administration tools
Maintain excellent availability to achieve strong results
Effectively utilizes Talent Management process (i.e. trainings, goal setup etc.) and system
Knows how to create and implement an effective Development Plan
Support new hire training to team members, understands effective team skills and applies them
Complete all tasks in connection with the organization’s activity but not detailed in the current job description, issued by the direct manager, supervisor or the functional head.

Nice to have:

Previous experience either in an Information Security or Customer Service role
Utilize Microsoft applications for creating and maintaining basic files
Good command of English language (both verbal and written)
SSCP/CISSP/ITIL/PMP/Citi Lean certificate.

What we offer:

Equal opportunity employer
Reasonable accommodation for individuals with disabilities
Professional development opportunities
Global team environment
Work-life balance support.

Additional Information:

Job Posted:
August 06, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Iam Intermediate Analyst