IAM Intermediate Analyst, Citi

Citi

Location:
Hungary, Budapest

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

The role involves working within Citi’s Identity Access Management Information Security Administration Service Delivery (IAM ISA SD) team to handle user access provisioning, manage compliance review requests, and contribute to building security architecture. Additionally, it encompasses training new hires, completing process control tasks, and supporting broader technology projects.

Job Responsibility:

Review processes in accordance to Citi Policies
handle complex escalations and provide excellent customer service
assist and participate in severity escalation management
process entitlement, compliance review requests and/or incident/change management handling
manage user profiles in various Citi applications
maintain and review Process Control Manual documents
ensure adherence to pre-assigned SLO requirements at both personal and team levels
utilize key information security administration tools
support new hire training for team members
complete all tasks issued by managers but not explicitly listed in the job description.

Requirements:

Strong understanding of the respective Citi products, processes and policies
ability to review processes in accordance to Citi Policies
handle complex escalations independently by utilizing key information security administration practices, policies and providing excellent customer service
assist and participate in severity escalation management
process entitlement, compliance review requests and/or incident/change management handling for Citi’s global customer base within established thresholds
creates, maintains and performs annual review of Process Control Manual documents
create, modify, and delete user profiles in various Citi applications/systems
ensure adherence to pre-assigned SLO requirements
utilize key information security administration tools
maintain excellent availability
previous experience in Information Security or Customer Service role is an advantage
utilize Microsoft applications for creating and maintaining basic files
good command of English (both verbal and written)
understands effective interpersonal techniques
analytical and detail-oriented
customer service orientation
strong communication skills
proven use of discretion and judgment
ability to manage multiple efforts and adjust priorities
flexibility to work in various shifts
minimum High School Degree, Bachelor's degree is an advantage
SSCP/CISSP/ITIL/PMP/Citi Lean certificate is an advantage.

Nice to have:

Previous experience in Information Security or Customer Service role
Bachelor's degree
SSCP/CISSP/ITIL/PMP/Citi Lean certificate.

What we offer:

Opportunity to develop information security and communication skills
being part of a global team in a multinational company.

Additional Information:

Job Posted:
August 06, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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IAM Intermediate Analyst