IAM Intermediate Analyst, Citi

Citi

Location:
Hungary, Budapest

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

Position within the Identity Access Management (IAM) Information Security Administration Service Delivery organization. Responsibilities include managing entitlement and provisioning of access for internal and external clients, supporting customer service tasks, ensuring compliance with security policies, and participating in risk management activities.

Job Responsibility:

Handle complex escalations and severity issues
create, modify, and delete user profiles in Citi systems
ensure adherence to SLO requirements
provide excellent customer support
process compliance review requests
maintain Process Control Manual documents
train new hires
maintain strong availability to achieve team goals
utilize key security administration tools.

Requirements:

Strong understanding of the respective Citi products, processes and policies
ability to review processes in accordance to Citi Policies
handle complex escalations, problems independently by utilizing key information security administration practices, policies and providing excellent customer service
assist and participate in severity escalation management
process entitlement, compliance review requests and/or incident/change management handling for Citi’s global customer base within established support thresholds, including bulk requests and housekeeping tasks
creates, maintains and performs annual review of Process Control Manual documents associated with specific systems assigned
create, modify, and delete user profiles in various Citi applications and/or systems
ensure adherence to pre-assigned SLO requirements for designated requests at a personal and team level
utilize key information security administration tools
maintain excellent availability to achieve strong results
effectively utilizes Talent Management process
support new hire training to team members
minimum High School Degree
Bachelor's degree is an advantage
SSCP/CISSP/ITIL/PMP/Citi Lean certificate is advantage
good command of English language
previous experience either in an Information Security or Customer Service role is an advantage
understands effective interpersonal techniques
analytical and detail oriented
customer service orientation
strong communication skills
must be able to exchange information in a concise and logical way
flexibility to work in various shifts.

Nice to have:

SSCP certification
CISSP certification
ITIL certification
PMP certification
Citi Lean certificate
Bachelor's degree
previous experience in an Information Security role
previous experience in a Customer Service role.

What we offer:

Global benefits designed to support well-being
growth
work-life balance.

Additional Information:

Job Posted:
August 06, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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IAM Intermediate Analyst