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Ericsson is seeking a highly technical, customer-obsessed Data Center Transport / Hardware Engineer to help grow our installation, break/fix, and warehousing businesses. This role is a trusted advisor to customers—someone who understands their operational environments, constraints, and business goals even better than they do. By working directly on customer sites and in labs, you will identify opportunities, improve operational reliability, and influence how Ericsson services are delivered and expanded.
Job Responsibility
Serve as a senior technical resource supporting Ericsson’s data center transport and hardware services, with a focus on installations, break/fix operations, and warehousing enablement
Visit customer data centers, labs, and operational environments to assess current-state operations and identify opportunities for new sales wrt efficiency, reliability, and service growth
Develop, review, and maintain detailed Methods of Procedure (MoPs) for installations, upgrades, migrations, and remediation activities
Perform scenario planning and risk analysis to support complex operational changes, failure recovery, and customer escalations
Review Bills of Materials (BoMs) for technical accuracy, completeness, and alignment with customer and operational requirements
recommend changes where needed
Provide Tier 3 back-office technical support to field technicians, acting as an escalation point for complex hardware and transport issues
Partner closely with technicians, project managers, delivery leads, and CFRs to ensure flawless execution of customer engagements
Translate customer business needs into actionable operational and technical recommendations that improve outcomes and expand Ericsson’s footprint
Build deep, trusted relationships with customer stakeholders, becoming a go-to expert for both technical guidance and operational strategy
Identify gaps, risks, and improvement opportunities in existing processes and proactively propose solutions
Requirements
Strong experience in data center hardware, transport, or network infrastructure engineering, ideally in large-scale or mission-critical environments
Proven ability to lead or author MoPs, run complex operational scenarios, and support high-risk changes
Deep understanding of installation, break/fix, and warehousing models in data center or telecom environments
Demonstrated ability to diagnose and resolve complex technical issues, including serving as Tier 3 escalation support
Exceptional customer-facing skills, with the ability to understand customer businesses, priorities, and pain points in depth
Experience reviewing and validating BoMs, designs, and implementation plans
Strong analytical and documentation skills using Microsoft software suite, with attention to detail and a bias for operational excellence
Ability to work independently in customer environments while influencing outcomes across multiple teams
A consultative mindset, curiosity, and the confidence to challenge assumptions and recommend better ways of operating
What we offer
Annual bonus
Excellent health benefits including choice of three medical plan options and a dental plan option
Company credits for medical and dental premiums
Ericsson US 401(k) Plan with automatic 3% company contribution and match up to 4%
Company-paid basic life insurance and basic accidental death and dismemberment coverage
Short-term and long-term disability coverage
Stock Purchase Plan
Minimum 15 days of accrued vacation
Up to 3 personal days per year
11 annual holidays
8 hours of volunteer time
80 hours of sick time annually
Up to 16 weeks of paid maternity leave and 6 weeks of parental or adoption leave at 100% of pay