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Hybrid Technical Support Specialist

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PartnerHero

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Location:
Honduras , San Pedro Sula or Tegucigalpa

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

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Job Description:

Crescendo is seeking Technical Support Specialists to help support our smart sustainable partner. This position has primary responsibilities for providing hands-on technical troubleshooting, feature explanation, and best practice guidance for the suite of products. A successful Technical Support Specialist operates efficiently in this climate, maintains composure, exhibits professionalism, understands our Services Team's needs, and delivers the highest level of client satisfaction.

Job Responsibility:

  • Provide help via telephone and email, ensuring all interactions are recorded in our ticketing system (Kustomer)
  • Prioritize and categorize tickets, ensuring issues are recorded and summarized succinctly
  • Follow established support processes and procedures
  • Manage your ticket queue, taking ownership of customer issues, and ensuring they’re handled within our agreed timescales
  • Fact-finding, troubleshooting, diagnosing software issues, and providing solutions (as well as offering alternatives and creative ideas at times)
  • Provide a high-quality experience utilizing problem-solving and communication skills
  • Review and resolve invoicing, billing, and payment-related requests
  • Escalate tickets promptly where you’re unable to resolve them
  • Communicate professionally and thoughtfully with customers and internal teams
  • Learn our technologies inside out and keep up to date with any changes, and learn about any new products
  • Support the wider team by sharing knowledge and helping achieve high customer satisfaction with our service

Requirements:

  • A minimum of 1 year of experience in tech support is required
  • Passion for Customer Experience via phone and email
  • Excellent written and verbal communication skills
  • Fantastic customer-focused approach
  • Super-analytical with supreme problem-solving abilities
  • Highly adaptable, fast learner, able to work with little direction and own customer issues
  • Very tech-savvy
  • Dependable, motivated, and a self-starter, with the ability to work independently
  • Excellent workload management and work prioritization skills (especially when many different items require your attention)
  • Previous experience providing technical support
What we offer:
  • Be part of a people-first, values-driven organization
  • Work with innovative global partners and diverse teams
  • Competitive base salary
  • Generous paid time off
  • Comprehensive benefits package including medical, dental, and vision options
  • Access to free posture-based fitness workouts from home
  • Training and professional development opportunities
  • Hybrid working arrangements

Additional Information:

Job Posted:
January 15, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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