Hybrid Payee Service Representative

• Handle incoming calls from our provider clients to answer questions regarding their payments and enrollment
• Work to resolve any outstanding issues related to their payments including explaining the use of our electronic payment options (credit cards, direct electronic funds transfer)
• Assist providers in signing up for direct electronic funds transfer products as well as assisting with the registration process, online web portal set-up and provider portal guidance including basic troubleshooting
• Navigate Zelis platforms and processes efficiently with the goal of providing quick and thorough responses to our clients with first call resolution
• Build and maintain a thorough knowledge of Zelis Payments products and solutions
• Build and maintain a thorough knowledge of company policies and procedures, especially related to provider privacy
• Maintaining scheduled adherence and remaining productive throughout your given shift
• Ability to consistently meet monthly stat expectations and attendance goals
• Maintain and display a positive attitude

• Passion for customer service and helping people
• Excellent telephone etiquette and verbal communication skills
• Proficiency in problem-solving and basic troubleshooting
• Computer proficiency and technical aptitude
• Attention to detail
• Consistent and reliable
• Comfort with MS Office applications such as Word, Excel, PowerPoint, etc.
• Demonstrated resilience and resourcefulness in customer service situations
• Must reside within 50 miles of the Zelis St Petersburg, FL Office
• To excel in a remote work environment, it is essential to have a dedicated and well-equipped workspace. This includes a quiet and professional environment and a stable internet connection. You will be responsible for maintaining your remote workstation in compliance with company guidelines
• Please note at this time we are unable to proceed with candidates who require visa sponsorship now or in the future

Don’t worry if you don’t have previous call center experience, we are happy to teach you!

This team also serves as a talent pipeline for all Zelis, so it can be a great place to kickstart your career. We have potential paths into client support, management, and more