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Hybrid Field Sales Representative

United States, Austin Employment contract 47788.00 - 81090.00 USD / Year · Job Posted May 28, 2026
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Job Description

The Hyrbid Field Sales Representative (HFSR) is directly responsible for managing sales growth by building a book of business leveraging field sales marketing activity and telesales programs. The positon will sell, cross-sell, up-sell, and retain through the use of the Aetna IVL Medicare product portfolio.This role will deploy an operating model that supports 3 days in the field and 2 days in a call center queue to support the organization lower acquisition costs, increase field agent productivity, build strong brand ambassadors in local markets, and support more direct to consumer growth by meeting consumers where they want to be met in home or over the phone. The HFSR will own the member relationship throughout the year and will be the primary contact for member inquiries, including but not limited to, any questions related to plan benefits, product, and services offerings, as well as resolving any issues with respect to the utilization of the product. The position will be a part of a high performing team with strong emphasis on personal and professional development and career growth.

Job Responsibility

  • Acquisition and conversion of new and existing members via field programs including, face to face appointments, retail, provider, center of influence development and referrals programs
  • Acquisition and conversion of new and existing members via inbound and outbound calls by assessing customer needs for products and services using insightful, probing questions, and demonstrating superior listening skills
  • Document in the hybrid field sales integrated tech stack the call interactions, COIs, and lead management protocols with new and existing members
  • Develop, continuously train, and learn new sales skills to support best in class customer acquisition metrics, sales goals, and other KPIs meant to drive complaint and quality sales
  • Accountable for telesales/field sales achievement of quality, sales effectiveness, retention, secret shopper initiatives, and state, federal, and CMS requirements for Medicare sales agents and programs

Requirements

  • 0-3 Years Experience Required
  • 4-year college degree or 1 to 2 years’ experience of selling multiple Medicare products (i.e., Medicare Advantage, Medicare Supplement)
  • Active use of computer for carrying out daily job activities
  • Ability to multi-task while talking on the phone
  • Excellent communication and listening skills
  • Self-starter with positive attitude and ability to control emotions when dealing with unhappy customers
  • Adaptable to high pressure, achievement-oriented environment
  • Drive to build, manage, and grow a book of business and become successful entrepreneur
  • High level of computer proficiency including, but not limited to, Microsoft Office package
  • Ability to quickly perform basic mathematical operations w/out use of calculator
  • Adept at presentation skills
  • Adept at learning Medicare products, sales process, and systems
  • Adept at collaboration and teamwork
  • Adept at selling skills
  • Mastery of technology
  • Mastery of problem solving and decision making skills
  • Mastery of growth mindset (agility and developing yourself and others) skills

Nice to have

  • Adept at assessing needs of consumers and prospects and utilizing math and cost benefit analysis
  • Mastery of sales achievement
  • Master of out of the box solutioning and creative thinking

What we offer

  • medical, dental, and vision coverage
  • paid time off
  • retirement savings options
  • wellness programs

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