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The Hyrbid Field Sales Representative (HFSR) is directly responsible for managing sales growth by building a book of business leveraging field sales marketing activity and telesales programs. The positon will sell, cross-sell, up-sell, and retain through the use of the Aetna IVL Medicare product portfolio.This role will deploy an operating model that supports 3 days in the field and 2 days in a call center queue to support the organization lower acquisition costs, increase field agent productivity, build strong brand ambassadors in local markets, and support more direct to consumer growth by meeting consumers where they want to be met in home or over the phone. The HFSR will own the member relationship throughout the year and will be the primary contact for member inquiries, including but not limited to, any questions related to plan benefits, product, and services offerings, as well as resolving any issues with respect to the utilization of the product. The position will be a part of a high performing team with strong emphasis on personal and professional development and career growth.
Job Responsibility:
Acquisition and conversion of new and existing members via field programs including, face to face appointments, retail, provider, center of influence development and referrals programs
Acquisition and conversion of new and existing members via inbound and outbound calls by assessing customer needs for products and services using insightful, probing questions, and demonstrating superior listening skills
Document in the hybrid field sales integrated tech stack the call interactions, COIs, and lead management protocols with new and existing members
Develop, continuously train, and learn new sales skills to support best in class customer acquisition metrics, sales goals, and other KPIs meant to drive complaint and quality sales
Accountable for telesales/field sales achievement of quality, sales effectiveness, retention, secret shopper initiatives, and state, federal, and CMS requirements for Medicare sales agents and programs
Requirements:
4-year college degree or 1 to 2 years’ experience of selling multiple Medicare products (i.e., Medicare Advantage, Medicare Supplement)
Life & Health insurance license is not required to be employed. It is required to obtain the license within 60 days from the employment start date
Active use of computer for carrying out daily job activities
Ability to multi-task while talking on the phone
Excellent communication and listening skills
Self-starter with positive attitude and ability to control emotions when dealing with unhappy customers
Adaptable to high pressure, achievement-oriented environment
Drive to build, manage, and grow a book of business and become successful entrepreneur
High level of computer proficiency including, but not limited to, Microsoft Office package
Ability to quickly perform basic mathematical operations w/out use of calculator
Adept at presentation skills
Adept at learning Medicare products, sales process, and systems
Adept at collaboration and teamwork
Adept at selling skills
Mastery of technology
Mastery of problem solving and decision making skills
Mastery of growth mindset (agility and developing yourself and others) skills
Nice to have:
Adept at assessing needs of consumers and prospects and utilizing math and cost benefit analysis
Mastery of sales achievement
Master of out of the box solutioning and creative thinking
What we offer:
Affordable medical plan options
401(k) plan (including matching company contributions)
Employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching