Hybrid Field Sales Representative - Medicare

The Hybrid Field Sales Representative (HFSR) is responsible for driving sales growth by building and managing a book of business through a combination of field based sales activities and telesales programs. This role sells, cross sells, upsells, and retains members using the Aetna Individual Medicare product portfolio. The position follows a hybrid operating model consisting of 3 days in the field and 2 days supporting inbound and outbound call queues. This model is designed to lower acquisition costs, increase agent productivity, strengthen local market presence, and expand direct to consumer growth by engaging members in person or by phone, based on their preferences. The Hybrid Field Sales Representative owns the member relationship throughout the year and serves as the primary point of contact for member inquiries related to plan benefits, products, and service offerings. The role also includes resolving issues related to product utilization. This position is part of a high performing team with a strong focus on professional development and career growth.