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Hybrid Customer Support Specialist ll - Beauty & Wellness Tech

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Location:
Honduras , Tegucigalpa or San Pedro Sula

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

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Job Description:

Our customers are the core of our business, and we’re looking for Customer Support Experts who will provide high-quality, expert support throughout our busy tax and onboarding season. This is a critical, high-volume period, and our primary goal is to ensure our customers feel confident and cared for. In this role, you’ll become a specialist in key product areas, focusing on new customer onboarding and tax season questions. You will be the voice of the brand, providing one-of-a-kind support and building strong, long-lasting relationships with our customers through live phone calls, email, and text conversations.

Job Responsibility:

  • Deliver best-in-class, personalized support, with a strong emphasis on quality and accuracy
  • Provide expert support primarily via live phone calls, text messages, and emails
  • Specialize in seasonal, high-volume topics, becoming an expert in new customer onboarding and tax season inquiries
  • Work with customers to understand their goals and address their challenges through effective, empathetic, and clear communication
  • Adhere to the partner performance standards and KPIs, focusing on quality and customer satisfaction
  • Proactively identify and escalate critical customer issues and emerging trends

Requirements:

  • Excellent English written and verbal communication skills
  • 1+ year of experience in a customer-facing role (SaaS preferred)
  • Demonstrated experience and high comfort with live phone support
  • A strong attention to detail and a commitment to quality
  • A proven record of driving customer satisfaction and meeting or exceeding performance standards
  • A strong team player and a self-starter who thrives in a fast-paced, high-volume environment
What we offer:
  • Hybrid working arrangements
  • Competitive base salary
  • Comprehensive benefits package including medical, dental, and vision options
  • Access to free posture-based fitness workouts from home
  • Be part of a people-first, values-driven organization
  • Work with innovative global partners and diverse teams
  • Training and professional development opportunities

Additional Information:

Job Posted:
January 02, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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