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Our customers are the core of our business, and we’re looking for Customer Support Experts who will provide high-quality, expert support throughout our busy tax and onboarding season. This is a critical, high-volume period, and our primary goal is to ensure our customers feel confident and cared for. In this role, you’ll become a specialist in key product areas, focusing on new customer onboarding and tax season questions. You will be the voice of the brand, providing one-of-a-kind support and building strong, long-lasting relationships with our customers through live phone calls, email, and text conversations.
Job Responsibility:
Deliver best-in-class, personalized support, with a strong emphasis on quality and accuracy
Provide expert support primarily via live phone calls, text messages, and emails
Specialize in seasonal, high-volume topics, becoming an expert in new customer onboarding and tax season inquiries
Work with customers to understand their goals and address their challenges through effective, empathetic, and clear communication
Adhere to the partner performance standards and KPIs, focusing on quality and customer satisfaction
Proactively identify and escalate critical customer issues and emerging trends
Requirements:
Excellent English written and verbal communication skills
1+ year of experience in a customer-facing role (SaaS preferred)
Demonstrated experience and high comfort with live phone support
A strong attention to detail and a commitment to quality
A proven record of driving customer satisfaction and meeting or exceeding performance standards
A strong team player and a self-starter who thrives in a fast-paced, high-volume environment
What we offer:
Hybrid working arrangements
Competitive base salary
Comprehensive benefits package including medical, dental, and vision options
Access to free posture-based fitness workouts from home
Be part of a people-first, values-driven organization
Work with innovative global partners and diverse teams
Training and professional development opportunities
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