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In this dynamic and results-oriented environment, you will take action by delivering client-centered disability solutions in the insurance industry. As a Disability Case Manager, you will play a key role within the client service team, proactively overseeing assigned disability claims disability claims (STD, LTD and Life Waiver). This involves assessing medical information and job responsibilities, creating effective case management strategies, and developing return-to-work plans to support individuals during their disability period.
Job Responsibility
Manage a portfolio of disability claims, ensuring timely and accurate case handling
Evaluate medical documentation to determine claim eligibility and next steps
Provide compassionate support to employees dealing with challenging and traumatic experiences
Communicate effectively with claimants, healthcare providers, and internal teams
Ensure compliance with company policies and regulatory requirements
Maintain confidentiality while handling sensitive information related to disability status and claims
Requirements
2+ years Experience in health, wellness, disability claims, life/health insurance, injury claims
Strong listening and communication skills in English and French FLUENT
Ability to work in a fast-paced, high volume environment with attention to detail
Works well under pressure and handle sensitive/confidential cases
Managing complex situations with professionalism and care
Bilingual (English & French) required
Organizational skills
Tech savvy
Have status to work in Canada at the time of application
Successfully complete the enhanced government screening process
Pass a criminal background check
Pass a credit check
Pass a reliability clearance check, which requires applicants to have maintained 5 continuous years of residency in Canada at the time of application
What we offer
Hybrid workstyle that includes some rotational in-office & work-from-home capabilities
An extensive and renowned online training program to provide you all the necessary tools to be successful in this position
Career opportunity advancement
Competitive salary and annual bonus program
$2000 education reimbursement per year
Flexible benefits and employee discount program
Paid vacation, personal day, and employee volunteer day allotment
Competitive pension plan and life insurance plans
Advantageous share ownership program
Centrally located offices with easy access to public transportation