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A Service Technician troubleshoots, repairs, maintains, and installs HVAC and related equipment as assigned. They assume day to day coordination of specific agreements or projects as assigned to assure contractual commitments are met in a timely, cost effective manner.
Job Responsibility:
Troubleshoots, repairs, maintains, and installs HVAC and related equipment as assigned
Assume day to day coordination of specific agreements or projects as assigned to assure contractual commitments are met in a timely, cost effective manner
Follow point by point troubleshooting guides to find faults in a short period of time
Possess the ability to read and understand electrical schematics
Check complete system before leaving the job
Inform the customer when arriving at or leaving the job
Explore the customer complaint to determine the problem and find a resolution
Tactfully instruct the customer on proper use of the system
Give assurance to customer that the problem is fixed
Demonstrate ability to accurately determine job priorities
Work with project sales and dispatch to assure service representatives and material are on the job at the right time
Promptly and accurately complete all required workorder information
Keep manager informed of any customer concerns
Provide sales with qualified leads
Alert sales about competitive sales efforts
Look for SPOT opportunities
Determine who in the customer’s organization is responsible for the mechanical system being serviced
Discuss with customer to replace obsolete/outdated systems and make recommendations
Requirements:
HVACR, Boilers experience
Universal CFC License
Must be willing to join the union if not already a member
Keen technical knowledge up to date regarding equipment and concepts
Ability to search out and read applicable manuals and online sources
Ability to assist other service representatives in solving problems
Ability to find a solution when presented with a problem, and whether to repair or replace
Demonstrate the capability of handling heavy workload of calls
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