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Hvac Service Scheduler

United States, Spokane 22.00 - 30.00 USD / Hour · Job Posted January 29, 2026
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Job Description

The Service Scheduler will be responsible for supporting customers and service technicians with the following tasks including but not limited to:

Job Responsibility

  • Maintain the service technician’s daily schedules and dispatch the technicians as service calls are completed
  • Schedule return trips with customers when parts are in
  • Maintain the on-call schedule for service technicians
  • Maintain customer database with current information
  • Keep customers appraised as to company schedule and requested lead-times
  • Provide accounting with maintenance contract billing information
  • Take incoming customer calls
  • Create, schedule, and coordinate service orders as calls are received
  • Maintain the dispatch board / schedule
  • Forecast workload for 2 – 3+ days out
  • Prepare paperwork for all manufacture warranty parts
  • Facilitate return of warranty parts
  • Train technicians on current field software
  • Pull permits as needed
  • Process weekly timecards
  • Take customer payments over the phone
  • Other duties as assigned

Requirements

  • Communicate clearly with department managers, employees, and company customers
  • Advanced customer service skills
  • Effective leader with superb communications skills
  • Ability to multi-task in faced-paced environment
  • Organized and detail oriented
  • Knowledge of industry is recommended
  • Computer skills- Proficient in Microsoft Office
  • High school diploma or general education degree (GED)
  • Minimum of two years related experience and/or training in customer service, dispatching, or project management or equivalent combination of education and experience
  • All employees are subject to a pre-employment drug screen

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