HVAC Service Manager

• Lead, develop, and support multi-trade service technicians through training, coaching, and ride-alongs to ensure quality, safety, and revenue goals are met
• Track and analyze departmental KPIs to identify opportunities for improvement and implement strategies to boost performance and profitability
• Recruit, interview, hire, and onboard technicians in partnership with the General Manager to meet staffing and budget targets
• Manage operational functions including technician payroll, job scheduling, and on-call rotations while ensuring "Right Tech, Right Call" efficiency
• Collaborate with Dispatch and warehouse teams to streamline parts handling, warranty processes, and truck stock management
• Conduct weekly team meetings and ongoing training sessions focused on technical skills, sales performance, and customer service excellence

• 5+ years of experience in the trades industry (HVAC, plumbing, or electrical preferred)
• 2+ years of experience managing technicians or field teams
• Proven experience analyzing and managing KPIs and department performance metrics
• Prior field experience as a technician or installer
• Strong leadership, coaching, and communication skills
• Excellent problem-solving and organizational abilities

HVAC, plumbing, or electrical experience preferred

• Company vehicle
• Various medical, dental & vision plans, including 100% employer covered options for you
• 401(k) with a company match up to 3.5%
• 100% Company paid long & short-term disability and life insurance
• Flexible spending accounts for health and dependent care
• Training and Career Growth
• Paid Time Off: 6 company paid holidays, 3 weeks of PTO, and a paid Parental Leave Policy
• Bonus