HVAC Service Manager Job at Fetch-A-Tech (Las Vegas)

HVAC Service Manager

Fetch-A-Tech

Location:
United States , Las Vegas

Category:
Construction

Contract Type:
Not provided

Salary:

80000.00 - 130000.00 USD / Year

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Job Description:

HVAC Service Managers oversee the day-to-day operations of our HVAC Service Department, ensuring that our team of trained Service Technicians provide exceptional customer service and high-quality maintenance and service. This role ensures operational excellence, customer satisfaction, and team development. As the HVAC Service Manager, you will be responsible for mentoring our Service Team and ensuring the department's sales goals are being met while providing superior HVAC solutions.

Job Responsibility:

Supervise, mentor, and inspire a team of HVAC Technicians
Provide ongoing training and development opportunities to ensure technical expertise and excellent customer service
Conduct regular performance evaluations and provide constructive feedback
Foster a positive, productive team environment with an emphasis on safety, quality, and customer satisfaction
Manage service scheduling, technician assignments, and job workflows to ensure timely, efficient project completion
Ensure all work complies with company standards, safety regulations, and local codes
Oversee inventory, ordering parts and tools to support field operations
Support job estimation and pricing to maintain competitiveness and profitability
Track and report on department performance, including revenue, costs, and customer satisfaction
Monitor and manage the service department budget for operational efficiency
Serve as the point of contact for escalated customer inquiries and complaints, ensuring resolution and satisfaction quickly and professionally
Ensure a high level of customer satisfaction by maintaining strong relationships with clients and addressing any concerns that arise
Conduct post-service follow-ups with clients to ensure ongoing satisfaction and encourage repeat business
Ensure that all HVAC service work adheres to industry standards and company protocols
Maintain high safety standards to protect employees and customers and ensure compliance with OSHA and other safety regulations
Review and resolve technical issues and service challenges, ensuring top-quality results on every job

Requirements:

Minimum 5 years in HVAC service, with at least 2 years in a supervisory or management role
In-depth knowledge of residential HVAC systems, including troubleshooting, maintenance, and repair
Proven ability to lead, coach, and develop teams. Strong team-building and mentoring skills
Exceptional verbal and written communication skills. Comfortable conveying technical information to both technicians and customers
Strong organizational and time-management abilities. Capable of handling multiple priorities in a fast-paced environment
Strong problem-solving skills with a commitment to delivering excellent customer service
Skilled in HVAC service management software and general business tools (e.g., Microsoft Office, ServiceTitan, etc.)
High school diploma or equivalent
associate degree in HVAC or related field preferred
Relevant HVAC certifications (e.g., EPA Certification, NATE Certification, OSHA Certification)
Valid driver’s license and clean driving record
Ability to lift up to 50 pounds and work in various physical environments
Ability to work in confined spaces, on rooftops, and in other challenging locations as necessary

What we offer:

Competitive salary based on experience
Performance-based bonuses
Benefits package, including health, vision, dental insurance, retirement plan, paid time off and more
Professional development and training opportunities

Additional Information:

Job Posted:
January 26, 2026

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