Hvac Service Manager Job at ACE Hardware (King of Prussia)

Hvac Service Manager

ACE Hardware

Location:
United States , King of Prussia

Category:
-

Contract Type:
Not provided

Salary:

95000.00 - 120000.00 USD / Year

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Job Description:

The HVAC Service Manager is responsible for supporting a service team in the delivery of field service and maintenance activities. This individual will ensure the maintenance and service teams have the proper skills, support, and resources. The HVAC Service Manager will work alongside the Operations Team to ensure the delivery of our Red Bow customer experience, develop and lead a technical training & development program that supports technical advancement, and serve as a technical expert & resource for advanced-level troubleshooting. The primary objective will be to create best-in-class field experience by ensuring the team members have the relevant skills, support, and resources. This will be accomplished by supporting a team of exceptional field and maintenance individuals and doing everything necessary to put them in a position to succeed.

Job Responsibility:

Hire, LEAD, discipline, and terminate technicians
Support the service and maintenance teams as a technical resource
Provide onsite field support for advanced level troubleshooting
Enhance the customer experience by reducing misdiagnosis and service warranties
Serve as a technical expert and resource for field operation
Facilitate the technical development of Ace team members through creation and delivery of a technical training curriculum
Create a sustainable and agile field development model that provides clear technical development requirements for tier advancement
Support the field hiring process by providing oversight and input of candidate skillset and technical experience
Assist in the formal evaluation of Ace product offerings
Complete special projects and perform other job duties as assigned
Performance Reviews as necessary
Assist Customers
Other tasks as requested by the General Manager or Operations Manager

Requirements:

15+ years of residential field service experience
10+ years of service management experience
Experience managing a team of 12 or more technicians
Training, certificate, or technology requirements
Teamwork – Create a work environment that supports cooperation and productivity
Interpersonal Skills – Able to effectively relate and adapt to different personality styles
Leading Others - Encourage and motivate staff to fulfill the company’s vision and mission
Correcting Others – Address and redirect unproductive behavior in a non-confrontational manner
Results Oriented – Hold self and others accountable for measuring and achieving company objectives
Proactive Thinking – Anticipate problems before they occur and seek to eliminate their source
Optimism – Maintain a confident viewpoint that anticipates positive outcomes
Emotional Control – Maintain a rational and objective demeanor under stressful situations
Consistency – “Walks the talk” – demonstrates that they are also a product of the process
Physical dexterity in limbs and digits to operate hand and power-driven tools and equipment commonly used in the field
Physical ability to lift, carry, push, and/or pull up to 50 pounds on a regular basis, and occasionally up to 100 pounds
Ability to continually walk, stand, climb, stoop, bend, kneel, reach in all directions
Ability to maintain balance working off the ground using ladders, scaffolds, and/or mechanical lifts
Ability to climb stairs and ladders and work in high, precarious places
Ability to sit and/or stand for extended periods of time
Ability to work outside
exposed to heat and cold
Ability to see and read with or without vision aids
Ability to hear and speak to exchange information
Ability to perform maintenance duties and read blueprints, drawings, and specifications

What we offer:

Incentive/Commission/Bonus opportunities (Based on role / grade level)
401(k) retirement savings plan with matching company contributions, eligible on your first day!
Comprehensive health coverage (medical, dental, vision, company paid short-term disability, and long-term disability) and life insurance benefits for you and your dependents
Warehouse Merchandise Discount!
Paid time off & paid holidays (depending on role and month of hire)
Career Growth & opportunities within several channels (Plumbing, Heating, Cooling, Electrical, Handyman, Customer Service and others)
Ace invests in every employee we hire, with a key focus on development and coaching. We offer classes, facilitator-led courses, plus a performance management approach that goes beyond the typical annual review
Robust Employee Assistance Program, which will provide professional assistance for personal, legal, financial, work, childcare and elder care support

Additional Information:

Job Posted:
March 02, 2026

Employment Type:

Fulltime

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