HVAC Service Manager Job at Bemana (Glastonbury)

Job Description

Bemana is recruiting a HVAC Service Manager in Glastonbury, CT to join the team of an established company with over 30 years of experience providing top-tier service and quality products. Our client is looking for a motivated Service Manager with exceptional leadership skills to manage its quickly growing residential HVAC service operations. The Manager will lead HVAC technicians to maintain and repair homeowners’ respective systems and collaborate closely with the technicians, dispatch, and other supervisors to achieve departmental objectives and goals. This leader will drive revenue growth, control costs, ensure Department and technician performance metrics are met, create a positive & winning culture, and develop technicians, constantly striving to be a world-class operator. This is a full-time role that will report to the General Manager.

Job Responsibility

Manage, inspire, coach, train, and develop residential service and maintenance technicians to ensure quality, timely, and profitable work
Understand the sales criteria – conversion & average ticket – for work types and hold technicians accountable to meet and exceed revenue goals
Hold weekly 1:1's with technicians to conduct performance reviews and personal check-ins
Perform weekly ride-a-longs to ensure service system processes are being followed
Review technicians' work – in person & via ServiceTitan – to ensure quality & established standards are being followed
Provide technical support, either directly or through Field Supervisors
Ensure neatness of dress & care of equipment, including vehicle maintenance & readiness
Ensure safety compliance
Recruit, interview, hire, and train technicians in conjunction with General Manager to meet budget
Submit/review payroll for technicians to accounting weekly
Conduct capacity planning for the job board by collaborating with CSRs and Dispatchers
Collaborate with Dispatcher to maximize revenue through 'Right Tech Right Call'
Manage on-call schedule for technicians
Work with Dispatcher and other office staff to ensure warranty / parts returns are conducted promptly and clients are updated
Ensure technician truck stock is replenished through material control processes
Organize and conduct weekly technical and sales training

Requirements

Strong knowledge of HVAC systems, components, and installation practices
Experience managing a team of HVAC technicians with excellent leadership and communication skills
Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines
Proven experience leading a growing team to success
Ability and willingness to motivate and develop the team
Excellent written and verbal communication skills

What we offer

Various medical, dental & vision plans, including 100% employer covered options for you
401(k) with a company match up to 3.5%
100% Company paid long & short-term disability and life insurance
Flexible spending accounts for health and dependent care
Training and Career Growth
Paid Time Off: 6 company paid holidays, 3 weeks of PTO, and a paid Parental Leave Policy
Company vehicle

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