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Our client is a pioneering sustainable energy solutions provider dedicated to transforming energy waste into impactful opportunities.
Job Responsibility:
Customer Relationship Management: Serve as the lead after-sales contact, managing scheduled maintenance, service requests, and emergency breakdown support to minimize system downtime
Technical Diagnostics: Perform structured assessments and troubleshooting across electrical, mechanical, and control sub-systems
Performance Monitoring: Analyze system data (including COP trends, pressures, and energy consumption) to identify early warning indicators and recommend corrective actions
Cross-functional Collaboration: Partner with engineering teams to facilitate smooth commissioning handovers and provide feedback for future product development
Service Documentation: Maintain meticulous records of site visits, fault histories, and performance readings to support warranty and O&M reporting
Requirements:
Education: A Diploma or Degree in Mechanical/Electrical Engineering, Refrigeration & Air Conditioning, or a related technical field
Experience: Minimum 4 years of hands-on experience with HVAC, heat pumps, chillers, or M&E systems in industrial/commercial settings
Technical Skills: Working knowledge of refrigeration cycles and handling refrigerants (e.g., R-134a, R-513A). Ability to interpret electrical schematics, wiring diagrams, and P&ID drawings. Proficiency in digital tools for service reporting and Microsoft Office
Soft Skills: Exceptional communication skills with the ability to translate complex technical findings into clear language for customers
Travel: A valid driving license and a willingness to travel regularly across Malaysia, with occasional regional travel in APAC