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Hvac Plumbing Service Manager

https://www.randstad.com Logo

Randstad

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Location:
Canada , Surrey

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Category:
-

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Contract Type:
Not provided

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Salary:

100000.00 - 110000.00 CAD / Year
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Job Description:

We are seeking an experienced Service Manager for a well established mechanical/plumbing contractor client of ours in the Vancouver area. This position will lead lead our clients Service, Maintenance, and Warranty division. This is a key leadership role responsible for overseeing daily operations, driving customer satisfaction, and supporting business growth through strong team management and client relationships.

Job Responsibility:

  • Lead, manage, and support Service Department staff, including technicians
  • Plan, coordinate, and oversee all service, maintenance, and warranty activities
  • Ensure team objectives, productivity targets, and sales goals are achieved
  • Deliver exceptional customer service and maintain strong client relationships
  • Address customer concerns and resolve issues promptly and professionally
  • Develop and secure new maintenance contracts, including negotiating terms
  • Ensure compliance with industry regulations, standards, and company policies
  • Oversee scheduling, dispatching, and labor planning
  • Manage administrative functions including service call tracking, job costing and invoicing, collections follow-up, inventory tracking
  • Procure materials, equipment, and supplies as needed
  • Identify operational improvements to increase efficiency and service quality
  • Monitor recurring issues and implement solutions to reduce them
  • Conduct regular audits of work quality and customer service standards
  • Assist with hiring and training of new technicians
  • Attend job sites as needed to assess work, oversee progress, or assist with repairs

Requirements:

  • Proven experience in a service management role (plumbing/HVAC/construction preferred)
  • Strong leadership and team management skills
  • Excellent communication and customer service abilities
  • Strong organizational and problem-solving skills
  • Ability to manage multiple priorities in a fast-paced environment
  • Knowledge of industry regulations, codes, and best practices
  • Experience with scheduling, dispatching, and job costing systems
  • Strong technical writing skills, with the ability to prepare accurate, detailed Incident Reports for insurance claims
What we offer:
  • Excellent compensation and benefits
  • Opportunities for career advancement
  • Stable, well established company

Additional Information:

Job Posted:
May 16, 2026

Expiration:
July 13, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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