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Cullum Mechanical is a trusted leader in HVAC and mechanical services, delivering reliable solutions and exceptional customer care across the region. As our company grows, we are now hiring an experienced HVAC Dispatcher to coordinate service calls, manage technician schedules, and serve as a key communication link between customers and the field.
Job Responsibility:
Scheduling and dispatching technicians to appropriate locations according to predetermined schedules, customer requests, or immediate needs
Relaying work order information or other messages to and from technicians
Using telephones and text messages to contact employees
Speaking with supervisors or customers to resolve problems, requests for services or equipment
Keeping and organizing work requests, customer requests, and completed work requests
Fielding customer inquiries via phone/email
Opening all work orders
Assigning and dispatching all technicians
Follow up with uncompleted service calls
Reviewing and completing all work orders in Viewpoint
Build and maintain professional relationships with customers
Requirements:
High school diploma or GED
2+ years of related experience preferred
Excellent written and communication skills with the ability to be concise, clear, and consistent
Strong Microsoft Word, Excel, Outlook, and Adobe PDF experience
Detail-orientated and able to function in a fast-paced and changing environment
Willingness to perform job duties well and with pride
Fast learner and works well with little supervision