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As a key member of the W London Talent Resources team, this role supports the daily operations of the Talent Resources Office, including recruitment, total compensation, talent development, learning, and performance culture. The position plays a critical role in delivering HR services that anticipate and exceed the needs of our Talent, drive operational excellence, and strengthen W London’s bold, inclusive, and innovative culture. In addition to core HR responsibilities, this role holds strategic accountability for the property’s Learning & Development (L&D) strategy, ensuring training programs are aligned with brand standards, business priorities, and the W ethos. The role also facilitates training and learning experiences to elevate talent capability, leadership effectiveness, and service excellence across the hotel. The HR leader ensures compliance with all laws, regulations, and operating procedures at both the Marriott International and local property level.
Job Responsibility:
Managing Recruitment and Hiring Processes
Administering and Educating Talent Benefits
Managing Talent Development & Learning Strategy
General Training Responsibilities
Maintaining Talent Relations
Managing Legal and Compliance Practices
Requirements:
Assists with interviewing and hiring HR team members and property-level talent
Maintains strong relationships with external recruitment partners and sources
Represents W London at job fairs and career events
Builds networks with local hospitality organisations and talent communities
Oversees the candidate identification, assessment, and selection process
Provides selection process guidance to department leaders and hiring managers
Partners with advertising vendors
Conducts quality control checks on candidate pipelines
Partners with unemployment services providers, responds to claims, and audits claim reports
Prepares and distributes unemployment claim activity updates
Represents the property at unemployment hearings
Ensures HR tools, systems, and resources are available to administer employee benefits
Develops, maintains, and executes a property-wide Learning & Development strategy
Identifies skills gaps, training needs, and learning priorities
Uses data and insights to shape L&D priorities
Personally facilitates training sessions, workshops, and brand programs
Ensures engaging, modern training delivery
Supports and continuously enhances the W London orientation experience
Ensures all new hires receive required onboarding and departmental training
Oversees coordination and delivery of all property training initiatives
Ensures leadership participation in new hire orientation and training programs
Ensures cross-training opportunities exist
Utilises available on‑the‑job training tools
Supports effective employee communication channels
Reviews progressive discipline documentation
Uses an open-door approach to proactively address concerns
Escalates issues appropriately
Partners with Loss Prevention on employee incident investigations
Reinforces performance standards
Ensures employee files contain all required employment documentation
Ensures proper access, review, and auditing procedures are followed
Maintains confidential medical files
Facilitates drug testing programs
Communicates property rules and policies
Ensures ongoing communication of safety and security policies
Works with Regional Claims to monitor and close claims
Manages Workers’ Compensation claims
Oversees selection/non-selection documentation
What we offer:
Complimentary Meals
Monthly Service Charge
Bonus - 5-10% based on KPI's
Private Medical Insurance - Single cover insurance
Learning & Development
Apprenticeships
Holiday Entitlement - 31 days of holiday including public holidays