This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
HR Staff Services is connecting staff, managers and local HR to Amgen’s global HR programs and tools. As part of that team, the Senior Associate will be responsible for providing HR service center support for the countries serviced by the team, specifically Amgen India (AIN). Besides the HR connect role, the Senior Associate will also have a lead and/or coordinating role in managing HR Connect (regional and global) projects (incl. acting as senior representative by coaching, sharing knowledge, training and guiding HR Connect as well as staff/managers/local HR for complex inquiries). You support the HR service center & HR COE’s with Business SME support related to ServiceNow and Workday.
Job Responsibility:
Participate in and/or lead and/or coordinate (system/process improvement) projects / audits
Ensure that HR inquiries and transactions are processed according to global processes within service level agreements and act as point of contact for HR Connect with complex inquiries
Act as liaison between HR Connect Teams to make sure activities / transactions / audits are globally aligned
Act as designated subject matter expert on different areas/tools, programs and systems and be responsible for maintaining the knowledge base for AIN
Act as a coach for HR Connect team member(s) and support for HR Connect manager on best practices, solutions and approaches
Support the HR service center & HR COE’s with Business SME support related to the ServiceNow module and Workday
Support specialists in working with HR Tech Team on HR system improvements and translate business needs into technical requirements
Requirements:
Bachelor’s or equivalent in HR, Business Administration, Economics or equivalent
8 to 10 years of overall HR experience
Fluent in 2 or more language(s), at least English
Experience in HCM functions in Workday and ServiceNow system and processes
Project (agile) management skills
Nice to have:
Multinational company experience in a service center environment
Experience with standard operating processes and procedures
Well-developed computer skills in the Microsoft Office 365 environment